Senior Patient Services Specialist - Colorectal Surgery Clinic
About The Position
The Senior Patient Services Specialist provides support and clinic coordination of multiple patient care services as well as patient orientation for the Swedish Cancer Institute on multiple campuses, exercising independence in the planning and accomplishment of a wide spectrum of clerical duties. Responsibilities include scheduling of new patients, follow-up clinic appointments, subsequent treatments, and requested diagnostic tests, acquiring of insurance verifications, referrals and authorizations, preparing and maintaining the patient's medical record, reconciling billing issues, answering multiple phone lines and triaging phone calls. Excellent communication and problem-solving skills around patient care and clinic matters are vital. Exceptional compassion, sensitivity, and emotional stability are necessary with the Oncology population. As a member of the physician practice team, this position acts as a professional liaison with patients, families, other departments, and third-party payers. This position also acts as an informational resource regarding oncology support services available at the Swedish Cancer Institute. This individual performs responsibilities in a timely and accurate manner. This individual will partner in the orientation and training of new staff. These responsibilities are often carried out simultaneously with frequent interruption. In addition, this job may include other special project assignments as directed. All duties accomplished with an exceptional customer service approach (AIDET Level II) to optimize the Oncology patient's experience in the Cancer Institute. Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Requirements
- Successful completion of Oncology administrative training within six months of hire
- Medical Terminology Certification or successful completion of a Medical Terminology course within six months of hire
- 1 year of experience in a healthcare setting (i.e. physician’s office, scheduler, etc.)
- Experienced in obtaining insurance verifications, referrals and authorizations
Nice To Haves
- Associate's degree in Emphasis in Healthcare --or-- Associate degree or equivalent from a two-year college or technical school with emphasis in Health Care.
Responsibilities
- Scheduling of new patients, follow-up clinic appointments, subsequent treatments, and requested diagnostic tests
- Acquiring of insurance verifications, referrals and authorizations
- Preparing and maintaining the patient's medical record
- Reconciling billing issues
- Answering multiple phone lines and triaging phone calls
- Acting as a professional liaison with patients, families, other departments, and third-party payers
- Acting as an informational resource regarding oncology support services available at the Swedish Cancer Institute
- Partnering in the orientation and training of new staff
- Performing responsibilities in a timely and accurate manner, often simultaneously with frequent interruption
- Completing special project assignments as directed
- Optimizing the Oncology patient's experience with an exceptional customer service approach (AIDET Level II)
Benefits
- Best-in-class benefits uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
