Senior Operations Team Lead

CGI • Washington, DC

2d • Onsite

About The Position

The Senior Operations Team Lead is responsible for overseeing operational performance, service delivery quality, and cybersecurity readiness across a federal IT environment. This role requires a hands-on leader with deep experience managing system availability, operational metrics, and compliance activities while guiding technical teams in maintaining secure, resilient production systems.

Requirements

• Minimum of 6 years of experience in IT service delivery, cybersecurity operations, or operational support for federal IT systems.
• Demonstrated experience managing SLAs, system availability metrics, and operational performance reporting.
• Hands‑on experience supporting FISMA compliance, NIST SP 800‑53, NIST 800‑37, and POA&M management activities.
• Experience supporting audit readiness efforts for federal oversight bodies.
• Strong understanding of operational processes, incident management, and service delivery best practices.
• Excellent communication skills with the ability to coordinate across technical and non‑technical teams.

Responsibilities

• Lead day‑to‑day IT operations and service delivery activities, ensuring stable, secure, and high‑performing production environments.
• Manage Service Level Agreements (SLAs), system availability metrics, and operational reporting to ensure adherence to performance targets and identify opportunities for improvement.
• Oversee operations support related to cybersecurity compliance, including FISMA requirements, NIST SP 800‑53 and NIST 800‑37 frameworks, and POA&M lifecycle management.
• Coordinate audit readiness activities and documentation for internal and external audits, ensuring accuracy, timeliness, and issue resolution.
• Collaborate with cybersecurity, engineering, and application teams to maintain operational continuity and ensure alignment with organizational standards.
• Monitor system performance trends, troubleshoot operational issues, and drive root‑cause analysis and long‑term corrective actions.
• Support incident management and escalation processes to restore services quickly and prevent recurrence.
• Prepare recurring operational dashboards, reports, and briefings for leadership and stakeholder review.
• Mentor junior staff, promote operational best practices, and contribute to continuous improvement across the environment.

Benefits

• Life at CGI is rooted in ownership, teamwork, respect and belonging.
• You are invited to be an owner from day 1 as we work together to bring our Dream to life.
• We benefit from our collective success and actively shape our company’s strategy and direction.
• Your work creates value.
• You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
• You’ll shape your career by joining a company built to grow and last.
• You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
• Come join our team—one of the largest IT and business consulting services firms in the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed