Senior Operations Manager-Saint Louis MO

MMT Ambulance•Maryland Heights, MO

2d•Onsite

About The Position

Join MMT Ambulance as a Senior Operations Manager and help shape the future of EMS in your community. We’re growing and seeking an experienced leader to oversee field operations. As a people-focused company, we are looking for leaders who inspire their teams, improve operational efficiency, ensure high-quality care and foster a culture of accountability and continuous improvement.

Requirements

5-7 years of EMS experience as an EMT or Paramedic
Proven ability to lead teams, manage resources and drive operational excellence.
Strong communication, problem-solving and decision-making skills.
Experience with performance tracking, quality assurance and budget oversight.
Ability to thrive in a fast-paced, high-stakes environment.
Certified EMT or Paramedic license (state-specific); NREMT certification required.
Valid driver’s license with a clean driving record.

Responsibilities

Lead and mentor field leaders and staff to ensure alignment with organizational goals.
Monitor performance metrics and implement strategies to boost productivity and reduce costs.
Oversee staffing, scheduling and training to maintain a high-performing team.
Enforce quality assurance standards and ensure compliance with EMS protocols.
Build strong relationships with internal and external stakeholders to strengthen partnerships, enhance service delivery, and ensure compliance.
Manage budgets and respond to operational challenges with confidence and clarity.