Senior Operations Manager

Abode Money • Austin, TX

22d • Hybrid

About The Position

Abode Money is building the financial home for your home. Our mission is simple: Make homeownership more affordable for everyday homeowners. We’re using AI to automate the hard parts of saving on home costs such as property tax, insurance, utilities and more. We see a future where AI does the heavy lifting for homeowners (analyzing data, fetching documents, filling forms) - so homeowners can avoid headaches and live more affordably. No one is doing this today, and we see creating an ongoing relationship with homeowners as a massive gap in the market. We have incredible backers, including Core VC, Drive Capital, Sequoia and 81 Collection.

Requirements

• You are a natural owner who thrives in fast-paced, ambiguous environments.
• You are strategic and analytical, but confident in making decisions with imperfect information.
• You are a strong communicator who can influence and rally cross-functional teams.
• You are biased toward action and unafraid to get your hands dirty.
• You are low-ego and high-accountability. Your work - not your volume - builds your reputation.
• You’re in Austin or willing to relocate.
• You have 3+ years of experience in consulting, banking, product, operations, or early-stage startups.
• You have a track record of taking projects from idea to execution independently.
• You are Proficient with AI (ChatGPT, Gemini) and data (Excel/Google, SQL) tools.

Responsibilities

• Take on ambiguous, high-impact problems and drive them to completion with urgency, ownership, and data-backed decision-making.
• Run customer support end-to-end, including managing and scaling a contractor team, setting SLAs, and building repeatable support processes.
• Manage customer email communications across onboarding, drip campaigns, and collections. Own deliverability, segmentation, and performance metrics.
• Own the full appeals filing process across counties, ensuring accuracy, timeliness, and compliance while managing a team of 5+ contractors.
• Research and interpret local property tax regulations, create clear customer-facing guides, and surface local nuances to the product and engineering teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed