Senior Operations Analyst – Service Management Operations

RTX•New York, NY

1d•$86,800 - $165,200•Remote

About The Position

The Senior Operations Analyst – Service Management Operations provides advanced operational, analytical, and coordination support to ensure the Service Management organization executes its financial, compliance, vendor, and performance management processes efficiently and with high quality. This role reports to the Associate Director – Service Management Operations and leads complex analysis, improves operational processes, and contributes to governance activities. The Senior Operations Analyst partners with cross‑functional teams—including finance, procurement, sourcing, legal and risk—to maintain accurate reporting, streamline operational workflows, and enhance organizational effectiveness.

Requirements

Bachelor’s degree in Business, Operations, Digital Technology, Finance, Data Analytics, or related field, or equivalent experience.
5+ years of experience in operations, business analysis, service management, finance, compliance, or similar functions.
Strong organization and prioritization skills with excellent attention to detail.
Proficiency with Microsoft Office applications, including advanced Excel and PowerPoint skills.
Strong communication skills and an ability to partner effectively across cross‑functional teams.
Demonstrated analytical skills and experience using data to solve business problems.
U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Nice To Haves

Experience with reporting and visualization tools such as Power BI or Tableau.
Familiarity with service management, governance processes, or digital technology operations.
Experience supporting projects, operational initiatives, or process improvement activities.

Responsibilities

Independently coordinate organizational meetings, operating cadences, and governance reviews, ensuring accurate documentation of decisions and action items.
Maintain and improve operational documentation, procedures, resource repositories, and team records.
Lead small‑scale process improvement efforts, identifying inefficiencies and recommending enhancements to streamline work and improve operational consistency.
Support organizational change initiatives by helping teams adopt new processes, tools, or operational practices.
Lead budget tracking, financial data collection, and monthly/quarterly reporting activities with minimal oversight.
Prepare and maintain detailed financial reports, trackers, and variance analyses that support reviews with leadership.
Identify budget risks or anomalies and work proactively with partners to resolve issues.
Coordinate audit, risk, compliance, and governance activities, ensuring documentation, evidence, and audit records are complete and accurate.
Track and drive remediation actions, risk mitigation activities, and governance commitments to closure.
Support operational readiness activities, including business continuity planning and control adherence.
Oversee vendor onboarding, invoice processing, contract administration, and performance tracking documentation.
Support preparation for vendor performance reviews and governance materials.
Coordinate directly with procurement, sourcing, finance, and legal teams to ensure accurate and timely vendor operations.
Track contract milestones, deliverables, and operational commitments.
Collect, validate, and integrate data from multiple sources to produce accurate, timely reporting packages, dashboards, and scorecards.
Analyze operational and performance trends to provide insights that support leadership decision‑making.
Develop and maintain presentation materials for operational reviews, governance forums, and executive reporting.