Senior Network Support Specialist

About the position

Under the direction of the NEOnet Executive Director, the Senior Network Support Specialist is responsible for installation, maintenance and upgrades of specific core NEOnet systems and administration of delivered services to educational entities associated with NEOnet. This job has a FLSA status of Exempt.

Responsibilities

• Administration of server hardware provisioning and deployment
• Monitoring, configuration, design and management of wireless and local area networks
• The application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications
• Monitoring, configuration, design and management of wide area networks
• Monitoring, configuration, design and management of VoIP hosted service
• Monitoring and administration of centralized storage networks and hardware
• Provide installation, administration and end user support including but not limited to network trouble shooting, wireless, web filtering, authentication, VoIP and hosted firewall services
• Install, configure and administer new hardware and software solutions as required
• Developing comprehensive project plans as well as managing projects to completion
• Perform other duties as assigned by the NEOnet Executive Director

Requirements

• Minimum five years of experience with design, administration and support of Cisco, or equivalent, wireless, switch and firewall products
• Minimum five years of experience with Cisco VoIP, or equivalent, design, administration and support
• Minimum five years of experience with administration and support of a centralized storage area network, protocols and associated hardware
• Working knowledge of SQL database design and administration
• Ability to read and understand software documentation
• Ability to work cooperatively and harmoniously with many individuals of varying backgrounds and to handle information professionally and confidentially
• Ability to organize tasks into a logical and purposeful sequence
• Provide problem-solving initiative, cultivate resources available from other OECN sites, the Ohio Department of Education, and associated commercial vendors

Nice-to-haves

• Minimum of two year degree in Computer Science or equivalent
• Professional certification in related areas