About the position
Datadog is seeking a highly motivated, results oriented Senior Manager to join our high-growth organization and cutting-edge team. Our Technical Solutions team shares technical and product expertise with customers through ongoing guidance, presentations, technical evaluations, and demos. You will oversee and architect a fast-growing global team and provide strategy for our Technical Support Engineering team located in San Francisco. Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way. You will lead a team of managers and individual contributors in our Denver center, immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
Responsibilities
- Manage, develop, and mentor a fast-paced team of Support Engineering Managers.
- Partner with Support Engineering Director colleagues and VP of Support Engineering on strategic, global initiatives at scale.
- Ensure the successful onboarding and development of Technical Support Engineers.
- Oversee all projects and initiatives within the region and functional area that Managers are responsible for and ensure successful and timely completion of said projects.
- Collaborate cross-functionally with senior leaders to implement operational improvements and ensure that our customer experience remains highly regarded.
- Review and help prioritize Support Engineering escalations.
- Assist with incident response during outages/incidents, communicating with customers and providing info to our internal teams.
- Conduct regular 1:1’s with team members to provide constructive feedback and skills development.
- Assist recruiting efforts to find and hire top talent within your region.
- Responsible for ensuring that all quarterly hiring targets for the region and functional area are met.
- Liaise with other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters, and to implement workflow improvements that help ensure smooth overall operation.
Requirements
- A previous people manager (in particular, has experience managing a team of managers).
- Self-motivated, detail-attentive, and have a desire to keep learning more.
- Someone with a high EQ and soft skills.
- A critical thinker who defaults to a customer-centric approach.
- Experienced in successful implementation of process and procedure in a scaling region.
- Exceptional with written and oral communication.
- Able to think creatively and strategically about a wide variety of challenges.
- Experience working in a Support Engineering organization.
Nice-to-haves
- Knowledge of current monitoring solutions, DevOps tooling, and related technologies.
- Formal education and/or training in management skills or strategies.
- Previous experience working in a hypergrowth organization.
- CS or Engineering degree.
Benefits
- Generous and competitive global and US benefits.
- New hire stock equity (RSUs) and employee stock purchase plan.
- Continuous career development and pathing opportunities.
- Product training to develop an in-depth understanding of our product and space.
- Best in breed onboarding.
- Internal mentor and buddy program cross-departmentally.
- Friendly and inclusive workplace culture.
- Healthcare, dental, parental planning, and mental health benefits.
- 401(k) plan and match.
- Paid time off.
- Fitness reimbursements.
- Discounted employee stock purchase plan.
