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American Express - New York, NY

posted 7 days ago

Full-time - Mid Level
New York, NY
Credit Intermediation and Related Activities

About the position

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. The Senior Manager, Strategic Project Management is a new role that will drive GCS business-critical projects for the TAG organization. The role is highly visible with great exposure to cross functional business teams and success is based on driving delivery of expected outcomes.

Responsibilities

  • Lead Strategic Projects for the Global Commercial Services organization on behalf of TAG; serve as the primary point of contact for the customer for the duration of the project
  • Leverage end-to-end business knowledge to develop detailed problem statement and conduct Root Cause Analysis for Strategic work
  • Calculate cost-benefit analysis (CBA) for Strategic Projects, and collaborate with Finance team to validate benefits
  • Collaborate with TAG Intake team, Service Delivery team and business partners to develop a Project Charter and gain sign-off from all partners & senior sponsors on project parameters, timing & benefits
  • Partner with multiple teams across the American Express including, Product, Sales & AD, Marketing, Technologies, Operations Excellence, Finance, Operations to drive the execution of the strategic projects
  • Develop project plan, manage deadlines and budgets, while identifying project risks, issues, and dependencies
  • Project manage the design, development, and delivery of Strategic solutions
  • Deliver updates and recommendations to Steering Committee/ Senior Leadership

Requirements

  • 5-7 years of combined experience in Consulting, and/ or Program Management/ Strategy
  • Proven leadership and relationship skills, including the ability to influence positive outcomes and develop strong partnership/relationship with key business units across all levels of the organization
  • Strong financial expertise, practical experience/familiarity with P&L require
  • Excellent written, oral and presentation skills, with ability to interact with partners across all management levels
  • Strong project/process management and prioritization skills
  • Excellent problem solving skills
  • Consistent track record in analyzing data and information to proficiently produce relevant conclusions and recommendations
  • Proficient knowledge of MS Office; understanding of program/project management software (MS Project etc.) is a strong advantage
  • Bachelor's Degree required

Nice-to-haves

  • Program Management, Six Sigma and/or other related certifications to demonstrate control approach is a plus

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
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