Senior Manager, Service Center 1

XPO - Atlanta, GA

Full-time - Senior

Atlanta, GA

Professional, Scientific, and Technical Services

About the position

As a Senior Service Center Manager at XPO, you will be responsible for supervising all employees reporting to the service center. This includes tracking and auditing employees' hours, handling payroll issues and personnel changes, administering corrective action, and monitoring the coaching, training, and development of your staff. You will plan daily manpower needs to ensure freight is delivered on time and picked up promptly, while also providing frequent information to all employees about service center productivity and company policies and procedures. Additionally, you will research, monitor, and implement opportunities to cut costs and improve efficiencies, maintain clean and safe working conditions of the facility and equipment, and ensure compliance with all applicable laws/regulations as well as company policies/procedures. You will also oversee proper documentation and procedure control for hazardous material shipments.

Responsibilities

• Supervise all employees reporting to the service center, including tracking and auditing employees' hours, handling payroll issues and personnel changes, administering corrective action, and monitoring the coaching, training, and development of your staff.
• Plan daily manpower needs to ensure freight is delivered on time and picked up promptly.
• Provide information frequently to all employees about service center productivity and company policies and procedures.
• Research, monitor and implement all opportunities to cut costs and improve efficiencies.
• Maintain clean and safe working conditions of the facility and equipment.
• Comply with all applicable laws/regulations as well as all company policies/procedures.
• Route proper documentation and oversee procedure control for hazardous material shipments.

Requirements

• 5 years of supervisory experience
• Thorough knowledge of and experience with the Less-than-Truckload (LTL) industry, transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules and company policies and procedures
• Experience with Microsoft Office
• A valid driver's license
• Available to work a variety of shifts, including days, evenings, nights and weekends and travel as needed

Nice-to-haves

• Bachelor's degree, 4 years of related work experience or equivalent military experience
• Experience with process improvement and the use of Lean and/or Six Sigma
• Forklift experience
• Able to multitask and prioritize work with excellent organizational skills
• Experience in an LTL environment
• Solid analytical skills
• Exceptional leadership, communication, presentation and administrative skills

Benefits

• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan