CooperVision - Victor, NY
posted 27 days ago
Full-time - Manager
Victor, NY
Merchant Wholesalers, Durable Goods
About the position
The Senior Manager, Production Support at CooperVision is responsible for overseeing the integration of new software into company systems, ensuring compliance with functional requirements and interface specifications. This role involves managing both a managed service provider and an internal Business Systems Analyst team to guarantee reliable software systems that meet organizational needs. The Senior Manager will monitor service requests, incidents, and projects, ensuring timely and high-quality completion while translating business needs into actionable requirements.
Responsibilities
- Oversee the integration of new software into company systems.
- Manage a managed service provider and internal Business Systems Analyst team.
- Monitor incoming service requests, incidents, and projects.
- Ensure timely and high-quality completion of service requests and projects.
- Translate business needs and issues into actionable requirements.
- Apply business process knowledge to maximize IT investments and initiatives.
- Oversee D365 production support, ISV/integrations, and enhancements.
Requirements
- Proven experience in managing software integration projects.
- Strong analytical and problem-solving skills.
- Experience in managing teams and service providers.
- Knowledge of D365 production support and integrations.
- Ability to translate business needs into technical requirements.
Nice-to-haves
- Experience in the contact lens or medical device industry.
- Familiarity with compliance standards in software integration.
Benefits
- Health insurance coverage
- 401k retirement savings plan
- Paid holidays
- Professional development opportunities
