Senior Manager, Plan It Product Management

About the position

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. We seek a highly motivated and creative product owner who thrives in a multi-faceted environment to join the Plan It product management team. This Senior Manager will be responsible for delivering a strategy to increase customer adoption of Plan It, including enhancements to the front-end user experience as well as product positioning and marketing strategy.

Responsibilities

• Identify new ways to increase customer adoption and satisfaction through close partnership with Digital teams
• Drive marketing strategy from ideation to execution by working in tandem with Marketing
• Define Plan It product value as a standalone product as well as in relation to the larger lending ecosystem using data-driven insights
• Perform quantitative and qualitative customer research to identify opportunities to optimize user journey and refresh product positioning
• Lead and collaborate with several internal partners, such as Marketing, New Product Development, Legal & Compliance, and Technology

Requirements

• Understands the importance of customer-first perspective and translation to business goals
• Ability to influence and build internal alignment across lines of business and support groups
• Proven track record evolving multiple initiatives and translating into singular cohesive strategy
• Self-motivated with ability to prioritize complex project priorities
• Bachelor's Degree plus 4+ years of total experience.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities