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About the position
As an IT Operations and Services Sr Manager at Dollar General, you will manage the products and services of the business and will be responsible for acquiring and maintaining IT assets, forecasting demand and cost, and managing vendor relationships. Your role will involve defining and maintaining a catalog of services and operational scope of IT Operations and Services with a focus on a superior end-user experience. You will identify, acquire, and maintain the necessary assets and capabilities while forecasting demand and capacity requirements of IT assets. Additionally, you will create roadmaps and marketing strategies for new services and improvements to existing services, manage team members conducting operation activities, and analyze incident patterns to engage in formal Problem Management practices.
Responsibilities
- Defining and maintaining a catalog of services and operational scope of IT Operations and Services with a focus on a superior end-user experience.
- Identifying, acquiring, and maintaining the necessary assets and capabilities, while forecasting demand and capacity requirements of IT assets.
- Identifying opportunities and creating roadmaps and marketing strategies for new 'mass market' services and improvements to existing services.
- Acquiring the necessary commitments from other IT domains to provide and support those newly proposed services and improvements.
- Evaluating third-party service providers and determining the costs of device delivery, categorized by customer groups, and acquiring the funding for services and improvements.
- Manage team members conducting operation activities of the assets.
- Analyze incident and break/fix patterns with regards to the assets and engage in formal Problem Management practices to eliminate recurrences.
Requirements
- 8+ Years managing similar IT operations
- Technical knowledge of various IT Infrastructure technologies and knowledge about the industry's leaders.
- Budget and Financial Management skills: expense cost center and capital budget management.
- Knowledge of retail technologies and knowledge about the industry's leaders.
Nice-to-haves
- College degree in Business or CIS preferred but not required
- Appropriate IT or business certifications will be favorably considered - Dell, HP, Lenovo, IBM, Microsoft, ITSM, Apple, Cisco, Nutanix, ServiceNow, etc.
