About the position
The Employee Contact Center (ECC) team plays a key role in the planning, implementation, and support of key people programs and processes. Our Centralized HR team provides essential support to employees and managers, ensuring that HR services are delivered efficiently and effectively. The ECC serves as the first point of contact for employee inquiries, providing guidance on HR policies, procedures, and programs. This position requires strong communication skills, a customer-focused mindset, and the ability to handle sensitive information with discretion.
Responsibilities
- Serve as the first point of contact for employee inquiries regarding HR policies and procedures.
- Provide accurate information and guidance to employees and managers.
- Assist in the implementation of HR programs and processes.
- Maintain confidentiality and handle sensitive employee information appropriately.
- Collaborate with other HR teams to ensure seamless service delivery.
Requirements
- Strong communication skills, both verbal and written.
- Experience in customer service or HR support roles.
- Ability to handle sensitive information with discretion.
- Proficiency in HRIS and other relevant software.
Nice-to-haves
- Experience with HR policies and procedures.
- Knowledge of employment laws and regulations.
- Previous experience in a contact center environment.
Benefits
- Health insurance
- 401k plan
- Paid time off
- Professional development opportunities
