Senior Manager Facilities Maintenance

Holiday Inn Club Vacations•Myrtle Beach, SC

4d•Onsite

About The Position

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you. The Senior Manager of Facilities Maintenance will be responsible for bringing the brand promise to life through excellence in all facets of asset management. This position serves as a guest advocate and key advisor to the General Manager and leads some or all the operations of guest unit maintenance engineering, facilities maintenance, grounds, housekeeping partnership, fleet, warehouse, and/or laundry departments. Success in this role is measured primarily by onsite and post-stay guest survey responses evaluating the quality of the facilities and the life of and safe operation of assets.

Requirements

Five years hospitality maintenance engineering management
Three years leading teams
Two years’ experience in grounds maintenance/irrigation
Basic working knowledge of trade skills and vendor/contractor management
Novice level knowledge of maintenance engineering management and building physical plant systems.
Novice level understanding of housekeeping and laundry operations
Demonstrated basic project management.
Demonstrated ability to anticipate, prevent and solve complex problems and deliver consistently high-quality results in a fast-paced setting.
Strong demonstrated written and verbal communication skills in English required.
Must be at least 21 years of age with a valid driver’s license, and minimum of 4 years of driving experience.

Nice To Haves

One-year leading multiple business functions preferred.

Responsibilities

Development of PDPs, evaluation, and active coaching to develop Brand hearted guest facing amenity delivery staff. Demonstrate a culture of learning and mentorship for continual performance development.
Analyze and recommend adjustment to staffing, performance targets and resources to achieve results. Manage department engagement plans, talent review and succession planning.
Demonstrate Brand hearted leadership by putting the brand at the center of all business decisions. Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction. Ensure all special needs/requests of guests of all types are fulfilled. Respond to and follow up on all problem resolution cases.
Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards. Actively model the brand behaviors in all aspects of the business. Balance the urgency of meeting budget goals with focus on team, individual and brand success.
Interpret, adapt, and execute pre-defined programs and priorities for unit maintenance, facilities maintenance, fleet management, grounds care, warehouse operations, housekeeping partnership and/or laundry facility operations.
Teach and inspect for quality delivery of preventative care and maintenance repair programs including non-permitted electrical, plumbing, electro-mechanical automation, and appliance repairs. Manage contracts with outsourced vendors for regulated skills (elevator, electrician, roof repairs, etc.
Implement brand programs and maintenance strategies, standards, reserves planning, stewardship of maintenance budgets, and focused ways of working that result in owner value and guest satisfaction.
Accountability for compliance to energy programs.
Development of departmental budgets and allocation of resources to meet financial goals.
Operate departments successfully with budgetary guidelines.