Senior Manager Enterprise Change and Program Management Office Program Management

About the position

The Sr. Manager, Enterprise Change and Program Management Office (ECPMO) Program Management is responsible for strategy, planning and overseeing the successful delivery of the program's scope and objectives. The Sr. Manager, ECPMO Program Management leads the planning and delivery strategy of multiple change initiatives for the banks most complex horizontal efforts. The Sr. Manager, ECPMO Program Management provides expert program delivery leadership, and strategic guidance to senior executive leadership, delivery teams, business partners and stakeholders to ensure enterprise change management processes are adhered to and program objectives are achieved. The Enterprise Change and Project Management Office (ECPMO) is a centralized function that drives strategic alignment, governance, and delivery excellence across enterprise-wide initiatives. The ECPMO enables effective change management, project execution, and the realization of business value.

Responsibilities

• Provide expert leadership and oversight to highly complex, and sizable enterprise programs.
• Accountable for de-risking the delivery and ultimate success of programs consisting of multiple change initiatives across the bank.
• Oversight of all delivery dependencies required to meet program objectives through a combination of direct leadership and cross-functional coordination.
• Responsible for developing enterprise program roadmaps, OKR's and alignment of in-scope change initiatives and change events to deliver on program objectives.
• Coordinate interdependencies for cross-functional alignment ensuring effective scope and sequencing of related change initiatives and change events.
• Develop, maintain, and revise artifacts for assigned programs including business cases, roadmaps, workforce planning, delivery strategy, timelines, and funding.
• Establish, implement, and maintain program charter, committee and all required program communications.
• Lead all program tollgate approvals to ensure proper stakeholder engagement in alignment with enterprise change management processes.
• Responsible for overall program health, identifying and solutioning impediments and program risks.
• Schedule and facilitate program governance forums.
• Serve as program subject matter expert in enterprise settings and forums.
• Responsible for communication and alignment between the program and change delivery teams supporting in-scope change initiatives and change events.
• Partner with change delivery teams, business partners and key stakeholders on escalation resolution.
• Manage direct vendor dependencies including relationships and hold vendor accountable to cost/schedule/quality deliverables.
• Create and maintain program level workforce planning and delivery strategy artifacts to support program roadmap and delivery schedule.
• Develop business cases for staff augmentation as needed to deliver on program objectives.
• Ensure adherence to all applicable governance committees, policies, and procedures.
• Collaborate with business partners and key stakeholders to anticipate program risks and develop contingency and continuity strategies to ensure successful delivery of program objectives.
• Proactively seek, identify, mitigate and manage program risks including detailed tracking and progress reporting / communications.
• Establish business cases and manage program level financials aggregating insights from cross-functional change initiative and change event dependencies of the program.
• Partner with finance, procurement, business partners and key stakeholders to optimize the financial landscape of the program.
• Employ expert financial acumen with proper financial forecasting and create financial reports for executive leadership communication.
• Review and approve the program budget updates and impact to program plan.
• Provide mentoring and guidance to other business partners, key stakeholders, program managers, project managers and delivery teams.
• Create an environment of accountability, transparency, and outcome-based delivery.
• Foster a positive team environment with directs and cross-functional partners and provide direction in ambiguous situations.
• Serve as a subject matter expert on the continuous improvement of enterprise program management processes procedures and tooling.
• Constructively arbitrate debate and resolve disputes within the program.
• Mentor project delivery teams and serve as a role model for individual development.
• Identify areas of development in delivery teams and communicate performance improvements to management and coach towards improvement.
• Assign workload reflecting the team members skill set and experience with an eye toward cross training, development, and timely and quality task completion.
• Manage personnel processes for employees, including selection, training, performance management, compensation, disciplinary actions, talent management, development, and retention.

Requirements

• Bachelor's Degree from an accredited university in Business, Technology, or other relevant degrees OR High School/GED with 8 years progressive relevant experience
• 8 years of experience working in a team setting to deliver projects
• 8 years of Project Management experience including managing highly complex projects/programs
• 6 years of Vendor management / negotiation experience
• 6 years of experience with project management and resource planning tools building and executing actionable plans
• 5 years of experience effectively executing concurrent projects of varying size, cost, technologies, complexity, and risk
• 2 years of experience working in an agile delivery model

Nice-to-haves

• Project Management Professional (PMP) preferred
• PMI Agile Certified Practitioner (PMI-ACP) preferred

Benefits

• Comprehensive Total Rewards package designed to recognize and reward individual performance
• Health and welfare programs
• Strong retirement benefits
• Generous paid time off programs
• Medical, dental, and vision benefits
• 401(k) and pension
• Income protection benefits such as life insurance, AD&D, and supplemental health programs