Senior Manager, Admin & ATM Cash Vault

GardaWorld•Toronto, ON

About The Position

Reporting to the CVS Director, you will be in charge of the cash processing team within our Cash Services Division. On a daily basis, you will be responsible for planning, organizing, and managing the work of your team and ensuring customer satisfaction. We are looking for a passionate leader who will be able to establish great relationships with their unionized employees. GardaWorld Cash Services is the #1 supplier of cash services in North America and offers you the opportunity of an exciting career.

Requirements

3+ years of Management experience
3+ years of Union Management experience
Excellent written and verbal communication skills (English)
Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
Health and Safety management experience
Working knowledge of Workers Compensation reporting process
Driven by offering exceptional customer service
Sense of urgency, outstanding communication, and problem solving
Strong teamwork and partnership orientation

Nice To Haves

Cash Processing experience an asset

Responsibilities

Plan, organize, direct, and control the processing activities of the counting room
Maintain and improve the quality, profitability, and safety of the services offered and respect production schedules
Provide direction for the execution of the sector's activities
Manage expenses according to the budget, both labor and current expenses
Conduct investigations, as required, in collaboration with internal or external agencies to determine the causes of off-balance and claims
Participate in the hiring plan for new staff and provide ongoing training to meet workforce needs
Participate in the disciplinary or grievance process
Monitor and manage work volumes ensuring Service Level Agreements are met or exceeded
Ensure all work processes utilized are defined, documented, measured, and maintained
Provide in-depth support on operational/product processes to meet the needs of the business by providing high-level analysis/recommendations to support initiatives in new and existing processes
Ensure that audit, control and security checks are conducted according to established standards
Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures
Any other related task