Senior Manager, Account Management and Renewals

Valimail is seeking an experienced leader to join their team as the Senior Manager, Account Management. This role will involve managing and developing a team of Account Managers, as well as working closely with Product and Product Support to ensure client satisfaction and drive renewals and expansion. The Senior Manager will also serve as the voice of the customer, collecting feedback to drive continuous improvement and identifying upsell/cross-sell opportunities. Additionally, this role requires strong negotiation skills and the ability to build relationships with high priority clients.

• Manage, coach and develop a team of Account Managers
• Work closely with the Product & Product Support to collaborate on the long-term health of clients while owning renewals and expansion
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
• Coach the team to handle all renewal negotiations, joining calls when needed
• Negotiate and execute renewal contracts (in partnership with legal) that align to customer goals
• Discover and identify upsell/cross-sell opportunities to maximize customer growth
• Forecast and manage a pipeline of renewal and expansion opportunities
• Effectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitments
• Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate
• Set customers up for success by curating use-case recommendations and educating customers on relevant new features and opportunities to grow with

• 5+ years of experience in SaaS account management focused on renewals and upsells
• 2+ years experience successfully managing employees while simultaneously managing high priority accounts
• Experience building relationships with high priority clients, presenting and selling to C-suite level decision-makers
• Ability to identify strategic problems and commercial opportunities with very strong negotiation skills
• Ability to build strong relationships and collaborate cross-functionally across departments such as Customer Success, Product, Sales, Marketing, and Revenue Operations
• Experience with Salesforce (or similar CRM)
• Experience in information security, email phishing, threat vectors preferred
• DMARC experience (bonus)
• Experience in the security industry (bonus)

• Competitive pay + participation in employee stock option plan
• Anticipated salary range of $155,000 - $165,000
• Eligibility to participate in equity incentive and variable bonus plan between $75,000 - $100,000
• Comprehensive health, dental, and vision coverage
• Eight weeks of paid maternity leave
• Four weeks of paid paternity leave (if the parent also qualifies for STD)
• Remote First Company, ability to work anywhere within the US
• Unlimited and flexible PTO