Senior Manager, Abandoned Property

Fidelity • Smithfield, RI

4d

About The Position

The Senior Manager of Abandoned Property oversees the escheatment operations team for Fidelity Digital Assets, FILI, eFILI, HR Services, Accounts Payable, Charitable, Green Pier, Workplace Investing, Fidelity Institutional Asset Management and Fidelity Management Trust Company. This role is also responsible for onboarding and implementing new lines of business, including developing policies, procedures, and controls. The role involves leading technological initiatives, responding to inquiries from internal and external stakeholders, supporting process improvements, and strengthening controls. The Senior Manager ensures that all team responsibilities and deliverables are completed accurately and on time.

Requirements

• BA/BS degree required.
• 5 to 8 years of experience in one or more of the following areas: Escheatment, brokerage operations, Risk and Compliance.
• 5 plus years in business analysis and or project management in financial services.
• Excellent interpersonal, communication and time management skills.
• Strong collaboration skills and ability to influence cross-functional partners.
• Process oriented mindset with a focus on automation, efficiency, and error reduction.
• Strong program management, prioritization, and attention to detail.
• Ability to clearly communicate technical concepts to non-technical stakeholders.
• Comfortable working in fast paced environments.
• Strong regulatory and control mindset.

Nice To Haves

• Some knowledge of state escheatment rules is a plus.
• Working knowledge of Fidelity systems including FBSI, XTRAC, TrackerPro is a plus.

Responsibilities

• Manage workflow of state requests and assignment of state requests to analysts.
• Hire, lead, mentor, and develop a team of associates, fostering a high performance and continuous improvement in culture.
• Coordinate annual escheatment with internal and external business partners, which includes managing to strict timelines and problem-solving.
• Ensure on-going compliance with SEC and state required due diligence mailings.
• Integrate state changes to mailing parameters, re-write customer correspondence as required, and obtain business partner consensus and eReview approvals.
• Lead project work, defining system requirements, drafting project documentation, and validating UAT results.
• Responsible for records management and policy and procedure documentation.
• Resource to other members of the department providing direction and technical expertise as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager