About the position
At WEX, we are committed to empowering our employees to rise to their full potential as leaders and contributors by engaging them in impactful learning experiences tailored to their unique needs. The LearningOps & Delivery organization leads this effort by leveraging a variety of learning methods and tools to extend our reach across the globe to our many locations and cultures. Reporting to the Senior Manager of Business & Customer Excellence, the Senior Learning Business Consultant performs a key role in supporting the learning function and change management initiatives for the Fraud and Compliance Department. You will join a team with a vision to ignite a passion for continuous learning through interactive, memorable, and innovative experiences that develop confident and engaged team members. A team that values community with a fun and innovative culture.
Responsibilities
- Identify and implement learning strategies for the business
- Lead the design, development and delivery of learner-centered, high-impact learning experiences
- Create engaging learning experiences, content, and visuals that make complex skills simple and easy to learn
- Measure the success of learning practices and identify areas for continuous improvement
- Assist the business leadership in defining, developing, and implementing new business processes
- Recommend improvements to existing processes to meet specific business goals
- Develop and maintain knowledge management initiatives to support the business
- Manage the onboarding process for newly hired employees
- Perform quality reviews and support quality management efforts
Requirements
- Bachelor's Degree in Business, Education or equivalent
- A minimum of 5 to 10 years of experience in a business consulting-type environment
- A minimum of 3 years in financial/payment services industry or equivalent experience
- Experience in Financial Crimes including Fraud Operations
- Knowledge of card processing, payment fraud prevention/detection techniques, online fraud management and/or experience with investigation products
- Demonstrated excellent collaboration and consulting skills
- Demonstrated flexibility in adapting to change or redirection
- Curiosity - a desire to always wonder 'how might we' do things in a new way to scale to be able to meet the learner where they are at
- Knowledge of various adult learning concepts and methodologies
- Experience with instructional design, curriculum development, and knowledge management
- Excellent project management skills
- Strong analytical skills such as systems thinking, problem solving and decision making
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
