Senior Lead Digital Product Manager (Executive Director) - Merchant Services
About The Position
Wells Fargo is seeking a Senior Lead Digital Product Manager to define the Merchant Services strategy for Corporate and Commercial Banking. This role is ideal for an individual with deep payments and merchant acquiring expertise who understands the integration, onboarding, servicing, and growth needs of complex business clients. The position is responsible for setting the vision for how Merchant Services is embedded into key bank journeys, helping drive growth, increase cross-sell, improve onboarding and servicing experiences, and accelerate time to revenue. Success requires balancing bold strategy with practical execution in a highly regulated environment. The role partners across Merchant Services and the broader enterprise to shape strategy, build business cases, secure funding, guide delivery, and measure outcomes. This is a highly visible individual contributor position suited for a leader who can influence senior stakeholders, work effectively in agile environments, and turn strategy into measurable results. Collaboration with delivery teams to scale APIs, workflows, integration patterns, and operating models that connect Merchant Services to core sales, onboarding, and servicing experiences across Corporate & Commercial Banking and Treasury Services. This opportunity offers the ability to influence enterprise priorities, shape platform strategy, and deliver meaningful business impact across a complex payments ecosystem.
Requirements
- 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice To Haves
- Deep experience defining digital and integration strategies in Merchant Services, especially for Corporate and Commercial clients.
- Strong ability to use internal and external research to shape strategy and gain leadership support.
- Experience building business cases and influencing investment decisions.
- Executive-level communication and presentation skills.
- Strong domain knowledge in payments and merchant acquiring, with the ability to define requirements, use cases, and success criteria.
- Program leadership skills to guide complex, cross-functional initiatives through execution.
- Exceptional partnership and stakeholder management skills.
Responsibilities
- Shape the Merchant Services digital product strategy for Corporate and Commercial segments.
- Advise senior leaders on priorities, investments, roadmaps, and long-term product direction.
- Develop business cases and six-quarter roadmaps that drive growth, cross-sell, operational efficiency, and faster time to revenue.
- Translate strategy into high-level requirements, use cases, and success metrics for agile delivery teams.
- Partner across the enterprise to solve complex business challenges and align stakeholders around execution.
- Support product planning, delivery, and business readiness with strong governance and controls.
- Oversee co-supplier funding and help identify AI and external partner opportunities that accelerate outcomes.
Benefits
- Relocation assistance not available for this position.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
