Senior Investor Services Representative

Stone Coast Fund Services-posted about 16 hours ago
Full-time • Mid Level
Hybrid • Portland, ME
101-250 employees
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As a member of the Investor Services team, the Senior Investor Services Representative is responsible for the servicing of client investors, analyzing, interpreting and processing investor transaction requests using knowledge and understanding of fund structures, relevant provisions of subscription documents, and fund offering documents as they pertain to investor services, as well as applicable laws and regulations such as FINRA rules, SEC accredited investor and qualified client rules, AML, ERISA, FATCA, and others, as well as for reviewing Investor Services Representatives’ data entry into various platforms and providing relevant feedback and guidance for data quality control.

  • Analyze and assess transaction information to process investor subscription, transfer, and redemption requests in accordance with established department procedures and client-specific requirements.
  • Set up and record investor and transaction information.
  • Review the entry, maintenance, and reporting of investor information, investor attributes, and investor capital activity into the investor accounting system and/or investor services system and supporting databases.
  • Mentor, train, and support team members, being a resource to Investor Services Representatives within the group and promoting an environment of teamwork and collaboration.
  • Respond to all client service requests and collaborate and communicate with both IS colleagues and cross-departmental colleagues to provide best possible service and apply judgement as to when escalation is required.
  • Participate in team meetings, trainings, user testing in support of technology initiatives, and cross-functional or companywide projects.
  • Three or more years of experience in Investor Services for hedge funds and is comfortable and proficient acting as a primary liaison with fund managers and investors
  • Demonstrates superior verbal and written communication skills
  • Communicates complex concepts comfortably, respectfully, and proficiently in both verbal and in written form
  • Demonstrates effective client service-oriented attitude
  • Learns quickly to work with new systems and technology
  • Desires and is able to learn quickly, adapts to change and growth, and thrives in a fast-paced environment
  • Possesses a strong work ethic and is detail-oriented, organized, and conscientious
  • Successful experience working in a team and enjoys establishing and nurturing positive relationships with coworkers, clients, and business partners
  • Four-year college degree preferably in Accounting, Finance, Business Management or Economics
  • Experience reviewing and understanding legal documents, entity formation documents (such as foundation charters, trust documents, LLC agreements), fund offering documents, subscription agreements, client and company policies, and regulatory guidance a plus
  • remote work flexibility
  • competitive pay and benefits
  • rapid opportunity for promotion
  • chance to give back through fully paid community service days
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