Senior Intake Officer / Project Manager

Goldbelt, Inc. • Anchorage, AK

11h • Remote

About The Position

Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. Goldbelt Glacier is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas. We are seeking a detail-oriented and organized Senior Intake Officer / Project Manager to support Bureau of Indian Affairs (BIA). Remote work may be authorized based on security, workload, or operational need.

Requirements

• Ability to collaborate with tribal representatives and federal staff
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong attention to detail and organizational skills
• Excellent communication and collaboration skills
• High school diploma or equivalent; associate degree preferred
• Minimum 4-5 years of related experience
• Experience in administrative processing, records management, and customer service
• Experience in policy development and technical writing

Nice To Haves

• Knowledge of Alaska Native communities, tribal enrollment, and genealogical research

Responsibilities

• Provides the above support
• Oversees program workflow and intake operations
• Develops SOPs and training materials
• Conducts quality assurance, compliance checks
• Leads program sustainment and modernization
• Oversee daily intake operations and maintain workflow efficiency
• Capture institutional knowledge by documenting legacy processes and tribal-specific enrollment considerations
• Existing SOPs and manuals are unfinished. Contractors must develop, update and maintain SOPs, manuals, and workflow guidance
• Recommend policy or procedural adjustments to improve accuracy, timelines, and public service
• Provide training to new and existing staff on updated procedures and best practices
• Lead transition planning to ensure resilience in staffing disruptions, retirements, or organizational changes.
• Develop SOPs and additional procedural documentation to stabilize the office long-term
• Serve as a point of contact for technical and administrative questions

Benefits

• medical, dental, and vision insurance
• a 401(k) plan with company matching
• tax-deferred savings options
• supplementary benefits
• paid time off
• professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED