About the position
A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion. Our employees live the company values every day: Mission Over Me, Do Hard Things, Drive Outcomes as a Team, Win The Right Way, and Embrace Change.
Responsibilities
- Follow up with families who have already had initial conversations with A Place for Mom and been referred and/or toured communities to advise on next steps, with the goal of driving move-ins to our customer communities.
- Help guide families to ultimately decide to move into a senior living community working with the families but also acting as the liaison between families in need and the communities or care providers.
- Be an ongoing expert resource to families after they have been referred to an initial set of communities or home care providers.
- Reach daily outbound touch points (calls and texts) to families and communities, scheduling tours at customer communities, sending 2nd round referrals, and converting leads into customer move-ins.
- Establish relationships over the phone to understand the needs of a family.
- Manage the follow-up sales process including communication with families and customer communities as the family advances through the customer journey.
- Understand customer community offerings, resident requirements, and their sales process.
Requirements
- 3-5 years of strong sales experience, proactive outreach, and closing skills.
- Ability to overcome objections in a consultative environment.
- History of exceeding sales quota and performance results.
- Ability to multitask; simultaneously talk on the phone and take notes on the computer.
- Strong computer and typing skills necessary, including Word and Excel.
Benefits
- 401(k) plus match
- Dental Insurance
- Health Insurance
- Vision Insurance
- Paid Time Off
