Los Rios Community College District - Sacramento, CA

posted 12 days ago

- Mid Level
Sacramento, CA
Executive, Legislative, and Other General Government Support

About the position

This is the lead position in this class. Incumbents function as team leaders and/or technical specialists. Distinguished from the Technician I and II levels by the amount of responsibility, leadership, and discretion exercised, expertise demonstrated, and complexity and scope of work performed.

Responsibilities

  • Tracks and manages computer assets.
  • Serves as a technical consultant to faculty, staff, and students.
  • Assists faculty, staff, and students with hardware, software, and/or operational problem reporting.
  • Troubleshoots, diagnoses, and repairs hardware and software problems.
  • Assists students with appropriate procedures.
  • Aids instructors by assisting students with basic concept understanding and skill acquisition.
  • Consults with faculty and staff regarding desktop hardware, software, and lab design and operation.
  • Installs and supports hardware and software in the environment of a lab or other designated area.
  • Maintains system operation in the lab.
  • Works with IT Specialists to maintain college and lab systems integrity.
  • Acts as a focal point for requests, problems, and issues affecting the unit.
  • Leads and participates in projects of considerable scope including administration of instructional servers for multiple area departments.
  • Provides technical architectural and modification guidelines.
  • Provides support for local network administration including workstations.
  • Maintains directory structures, installs, configures, and maintains print, file, and local web servers.
  • Assigns system resources, assigns and monitors staff assignments, and special projects.
  • Participates in the development of procedures, policies, and guidelines for the operation of the unit.
  • Leads and participates in the planning of migrations to new or improved hardware and software products.
  • Provides leadership, direction, and training to Information Technology Technicians and other staff.
  • Prepares computer use reports.
  • Maintains, troubleshoots, repairs hardware and peripherals.
  • Works with vendors to keep workstations functioning.
  • Reviews applications, interviews, and hires student help as needed.
  • Monitors budgets; forecasts employment costs for student assistants.
  • Completes return merchandise authorization forms for vendors as appropriate.

Requirements

  • An Associate degree in computer sciences or closely related field (or completion of an equivalent certificate program) and two years in class of Information Technology Technician II.
  • OR, an Associate degree in computer science or closely related field (or completion of an equivalent certificate program) and four years of experience directly related to job duties.
  • OR, a combination of training and/or experience totaling six years that is likely to have provided the required level of knowledge and abilities.
  • Education must be from an accredited institution.

Nice-to-haves

  • Equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.
  • Experience with students with physical or learning disabilities as it relates to differences in learning styles.
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