Senior Hardware Engineering – Sustaining Delivery Lead
About The Position
This technical leadership role is responsible for driving hardware sustaining excellence and transformation initiatives across the Pharmacy Automation portfolio, with a strong focus on customer experience improvement, product reliability, and systemic issue resolution. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. In recent years, Medication Management Solutions (MMS) has built on this history through a significant expansion into the high-growth pharmacy automation space and is now one of the global leaders in pharmacy automation. The Pharmacy Automation platform positions BD to offer our pharmacy customers a more comprehensive set of smart, connected care technologies as they expand care to new settings, centralize their pharmacy operations and lead the charge in addressing some of the biggest challenges facing the industry, including health care worker burnout and the global clinician shortage. BD’s Pharmacy Automation portfolio covers a wide range of hardware and software technologies from storage and dispensing robots, vision solutions, pouch packagers, vial filling systems, blister card production systems, central fill solutions and enterprise pharmacy management software solutions.
Requirements
- Bachelor's or Master's degree in an engineering or related field
- 10+ years leading complex electro-mechanical systems in R&D or sustaining environments
- Strong experience with RCA, reliability engineering, and field performance analysis
- Experience with automated equipment systems (robotics, conveyance, controls) preferred
- Deep understanding of product lifecycle, quality systems, and regulatory requirements
- Demonstrated ability to lead cross-functional programs in matrixed organizations
- Strong analytical, prioritization, and decision-making skills
- Experience with program/project management methodologies (Agile and/or waterfall)
- Excellent communication skills with ability to drive clarity in ambiguous situations
Responsibilities
- Drive data-driven prioritization of sustaining and transformation initiatives, ensuring focus on highest-value opportunities
- Closely monitor product field performance and lead deep root cause analysis (RCA) on systemic failures
- Drive design for reliability improvements that meet or exceed current product performance
- Lead strategic initiatives to improve customer satisfaction, product reliability, and total cost of ownership
- Translate field issues, complaint data, and service insights into actionable engineering programs
- Partner with Service, Quality, and Operations to implement closed-loop corrective actions
- Enable transition from reactive fixes to predictive and preventative solutions
- Lead cross-functional teams to define and execute hardware improvement programs spanning multiple product lines
- Work with R&D functional leaders to assign engineering disciplines necessary to achieve sustaining and value engineering goals.
- Develop and manage integrated program plans, ensuring high-quality and efficient execution
- Clearly articulate technical problems, solution strategies, and path to measurable business impact
- Rapidly prototype and validate solutions where needed to reduce risk and accelerate learning
- Partner with development teams to define sustainable product improvements and architectural enhancements
- Ensure solutions align with longer-term platform strategies and technology roadmaps
- Assess proposed changes for risk, scalability, and cross-product applicability
- Apply best practices across design, analysis, simulation, integration, and testing
- Ensure compliance with Design Controls, PLM, Configuration Management, and Phase Review processes
- Utilize Design for Six Sigma (DFSS) and other structured problem-solving tools
- Collaborate across R&D, Quality, Service, Operations, and Product Management
- Align initiatives with organizational goals and communicate program status, risks, and outcomes
- Influence without authority in a matrixed, global environment
- Provide leadership and mentorship to engineering teams (direct or indirect)
- Foster a data-driven, ownership-oriented culture focused on accountability and results
- Clearly communicate goals, expectations, and performance feedback
Benefits
- A culture where face-to-face collaboration supports your learning, your progress, and your success.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
