Senior Field Service Technician

$55,400 - $102,600/Yr

ABB - Atlanta, GA

posted 18 days ago

Full-time - Mid Level
Atlanta, GA
Professional, Scientific, and Technical Services

About the position

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story. This position reports to the Service Manager. In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations. The work model for the role is remote. This role is contributing to the Electrification Smart Power division in Georgia.

Responsibilities

  • Execute service work as per work instructions and ABB quality and safety guidelines.
  • Deliver quality customer service planning and execute service work as per customer order and expectation.
  • Communicate service work timeline and expectations to ensure customer retention.
  • Identify opportunities to improve the customer's operations and eliminate pain points while on-site.
  • Perform field service tasks, identify technical issues, and perform analysis through remote or on-site activity in service categories and products for which they are certified.
  • Prepare material lists needed for service activity and ensure that all materials, parts, and equipment are available and of appropriate quality for service activities.
  • Act as a trainer when needed for field service associates and customers.

Requirements

  • 2 years technical/electrical school minimum and/or relevant military or professional experience.
  • Willingness to be on-call for emergency service requests during off-hours, weekends, and holidays.
  • 3 phase power experience.
  • UPS, PDU, STS experience is a plus.
  • Candidates must already have work authorization that permits them to work for ABB in the US.

Benefits

  • Salary range between $55,400 and $102,600 annually.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service