Senior Executive IT Support Specialist

Concentric•South Beach, FL

1d•$115,000 - $120,000•Onsite

About The Position

The Senior Executive IT Support Specialist will provide high-touch, white-glove technical support to our senior leadership. Serving as the technical backbone and primary bridge between our IT infrastructure and our business units, this is a critical, highly visible role supporting C-suite executives in a fast-paced, high-performance environment. The ideal candidate brings a strong blend of technical troubleshooting ability, executive presence, and unwavering composure under pressure, along with a highly responsive, ownership-driven mindset. Success in this position requires more than technical expertise; it demands exceptional interpersonal skills, a great attitude, the ability to “read the room,” and the capacity to flawlessly represent the IT team to executive leadership. You must be calm and solutions-oriented in high-pressure situations, able to quickly assess and resolve issues on the go while maintaining professionalism and discretion at all times. By balancing hands-on technical problem solving with thoughtful, executive-level communication, you ensure our technology empowers our leadership rather than hindering them.

Requirements

5–8+ years of progressive IT support experience, including significant exposure to executive or high-touch environments
Proven ability to operate effectively and maintain a great attitude in fast-paced, high-pressure environments (experience in tech, finance, consulting, or similar demanding fields is preferred)
Strong communication skills with the ability to interact confidently with senior leadership
Must be able to legally work in the country where this position is located without visa sponsorship.
Advanced troubleshooting skills across MacOS (primary for executive team) and Windows 11 Pro environments (including terminal/command line).
Deep experience with Google Workspace (Gmail, Calendar, Drive, Meet) and MS 365 suites.
Expertise in the mobile device ecosystem (iPhone/iOS) and hybrid endpoint environments (laptops, Chromebooks, virtualized applications).
Deep understanding of AV/conferencing platforms and physical conference room hardware.
Exposure to endpoint management tools, including MDM and identity

Nice To Haves

Spanish language skills are considered a strong nice-to-have
CompTIA A+ or Network+
HDI Desktop Support Technician (HDI-DST) or equivalent
Apple Certified Support Professional (ACSP)
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation (service management mindset)

Responsibilities

Provide high-touch, dedicated IT support to senior executives, both onsite and remotely, ensuring zero downtime for high-stakes operations.
Be readily available to respond to urgent issues with a strong sense of ownership and urgency—maintaining a “first ring” response standard.
Effectively prioritize competing demands and seamlessly adapt to evolving executive schedules, including working longer, early, or late hours as needed to accommodate executive meetings and needs.
Travel on very short notice to ensure seamless executive operations (expected travel: 10–15% between US [New York, Miami] & Canada).
Maintain readiness for high-priority scenarios, including preparing backup devices and ensuring mission-critical systems are operational at all times.
Act as the primary point of contact and expert escalation point for executive technical issues, troubleshooting and resolving issues on the fly with extreme attention to detail.
Utilize a broad understanding of the tech stack to effectively engage the appropriate specialized IT teams and external vendors to resolve complex issues efficiently.
Lead the investigation into recurring technical trends to implement permanent, scalable solutions.
Provide expert-level support for communication systems, heavily focusing on AV integrations, conference room readiness, and executive meetings/board-level engagements.
Ensure full technology readiness across platforms including Zoom, Microsoft Teams, and Google Meet.
Communicate technical issues in a clear, concise, and executive-appropriate manner, building trusted relationships with senior stakeholders.
Set the standard for “First-Class Satisfaction,” operating with a high degree of discretion, professionalism, and sound judgment.
Proactively identify and implement improvements to enhance the executive technology experience.