Senior Director, Strategy and Sales Communications

$163,600 - $284,050/Yr

Visa - DC, DC

Full-time - Senior

Hybrid - DC, DC

Credit Intermediation and Related Activities

About the position

We are looking for an experienced Senior Director, Strategy and Sales Communications, to create and drive internal communications and engagement strategies to deepen employees' connection to Visa's corporate strategy and commitment to sales excellence. The Senior Director will create internal campaigns, programs, and narratives that inform employees about Visa's corporate strategic imperatives and sales execution, with an emphasis on regional application. This role also serves on the Global Enterprise Communications leadership team to strengthen the team's culture and capabilities.

Responsibilities

• Lead communications for internal programs that drive a deep connection to Visa's corporate strategy and commitment to sales excellence.
• Serve as the lead internal communications advisor to Visa's Chief Strategy Officer, Head of Global Sales & Commercial Operations, and other leaders to engage their teams and the wider Visa population on relevant business priorities and key milestones.
• Develop narrative frameworks, communications campaigns, and events designed to educate employees about how their individual roles play a part in driving the company's success.
• Create a streamlined channels strategy to reach account executives, including eliminating outdated communications vehicles and recommending better, more targeted mechanisms.
• Drive a deep awareness of the company's reinvigorated sales strategy, making an effective case for change that brings forward people's thinking, creates an understanding of new enablement tools and materials, and builds a sales-oriented culture.
• Develop and implement a 360-degree internal communications plan that informs and excites employees about the corporate strategy, imperatives, and key business priorities.
• Partner with regional employee communications leads to drive strong alignment across strategy and sales narratives while remaining locally relevant.
• Proactively share content with global business/function Communications leads to ensure that leaders cascade relevant messages throughout Visa.
• Create narratives, communications campaigns, and events designed to educate employees about how their individual roles play a part in achieving Visa's strategic objectives and driving the company's success.
• Oversee design and video agencies to create dynamic assets to complement the communications strategy while staying within budget.

Requirements

• 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD), or a minimum of 5 years of work experience with a PhD.
• 15 years of communications experience with relevant experience required.
• Bachelor's degree in English, communications, public relations, journalism, marketing, or related discipline required.
• Experience in fintech, financial services, or another relevant area strongly preferred.

Nice-to-haves

• 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience.
• Extensive experience in shaping sales communications strategies and creating messaging frameworks that reinforce a company's corporate strategy.
• Demonstrated experience cultivating messages and communications channels for hard-to-reach audiences dealing with an influx of messages and priorities.
• Experience launching new or refreshed corporate initiatives.
• Ability to synthesize complex business issues into programs and content that address challenges and celebrate key milestones.
• Demonstrated deep understanding of the employee audience and its needs.
• Ability to influence, counsel, and guide leaders, including appropriately pushing back on previous ways of working or means of sharing information.
• Exceptional verbal and written communication skills, including stellar editorial proficiency (writing, editing, proofreading).
• Demonstrated understanding of the combined impact that well written and highly designed communications make, keen sense of design and visual content for production materials.
• Ability to adapt quickly to changing priorities, pivot quickly, and respond with urgency, unflappable in high-pressure environments.
• Sound business judgment and experience connecting the dots among seemingly unrelated topics.
• Hands-on leader with outstanding attention to detail and ability to manage multiple priorities simultaneously.
• Passionate about people, culture, and the employee experience.
• Keen sense of accountability and ownership.
• Positive approach and commitment to collaboration with shared purpose.

Benefits

• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program