Senior Director - Patient Financial Services

HonorHealth • Network Support Services Building 2, AZ

12d • Remote

About The Position

HonorHealth is seeking a Senior Director of Patient Financial Services to lead and oversee numerous departments within the Revenue Cycle. This role is responsible for managing all operational activities of assigned departments and outside contractors, ensuring efficiency, optimizing reimbursement, and achieving high levels of customer service. The position plays a key role in education, development, and monitoring of Corporate Compliance policies and procedures, and is expected to demonstrate a consistent standard of excellence and continuous improvement.

Requirements

• Bachelors or 10 years' related experience - Business/Finance/Other Required
• 10 years, Experience in Patient Financial Services and Revenue Integrity Required
• Other, 12 years Revenue Cycle Preferred

Nice To Haves

• Masters or Certified Public Accountant Preferred

Responsibilities

• Develops and implements departmental procedures, techniques to effectively process claims and pursue collections, maintain charge capture, cash posting for the hospital and professional environments, and report on effective denial management.
• Oversees the training and monitoring of departments, financial planning, billing and collections processes to measure overall performance against appropriate benchmarks, appropriately maximizing cash collections and reducing days in accounts receivable.
• Analyzes and presents data to the VP Revenue Cycle and VP Financial Operations and occasionally other Executive management regarding the revenue cycle.
• Defines and implements long term strategies that allow the organization to sustain efficient and best practice payment and collection processes.
• Develops policies and procedures, and operational benchmarks for system-wide standardization for best practice standards.
• Manages cost reporting and other gov’t reporting annually.
• Negotiate, manage, and monitor outside contracts with vendors, as well as, internal relationship with key divisions such as IT, Financial Services, Managed Care, and Compliance.
• Manages personnel/subordinate directors, managers and supervisors assigned to these departments.
• Plans, establishes and revises work assignments.
• Interviews, selects and recommends hiring of personnel.
• Initiates changes in classification, salary action, promotion, demotion, transfer and termination.
• Settles employee problems and administers appropriate discipline action.
• Interfaces with all system revenue departments to ensure compliance with all applicable policies and procedures.
• Serves as a resource to all levels of management throughout the system regarding recent enactments and contract requirements necessitating changes in the registration and billing process.
• Coordinates closely with the Managed Care Department to preview contract language prior to signing, providing recommendations and revisions as deemed necessary, in additional to implementing new contracts.
• Develops, implements and monitors procedures and policies in place to ensure compliance.
• Interacts with Information Systems to develop, evaluate and maintain information systems for electronic billings, corporate compliance and collections to maximize reimbursement, provide peak performance and reporting.
• Interacts with Information Systems to develop and enhance information systems for health information management, transcription, and coding needs.
• Manages EPIC contractual system to ensure appropriate and timely contractuals; as well as maintain Pricing Transparency requirements as directed by local, state and federal government
• Develops key indicators reports for all depts. and provides trend data to Managed Care dept to enhance contracting effectiveness.
• Directs Cash posting initiatives, ensuring EFT effectiveness.
• Proposes, recommends and develops strategies for the System to address changes in the payer community to maximize operational efficiency and reimbursement.
• Supports the Corporate Compliance efforts through investigation, policy/procedure development and monitoring.
• Develops the budget for the assigned departments, allocating funds within budget limits to accomplish departmental and system objectives and goals.
• Monitors variances against budget on an on-going basis.
• Ensures accurate daily/monthly statistical and financial reports.
• Presents key monthly statistics and indicators to financial and system leadership.
• Initiates, prepares and implements process improvement and other projects to maximize system-wide effectiveness.
• Directs subordinate directors, managers and supervisors.
• Oversees the interview, selection and hiring process.
• Initiates changes in classification, salary action, promotion, demotion, transfer and termination.
• Resolves employee problems/issues and administers appropriate disciplinary action.

Benefits

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

What This Job Offers

• Job Type: Full-time
• Career Level: Director