Senior Director, Patient Access

Ensemble Health Partners•Indianapolis, IN

5d•$101,600 - $136,000•Hybrid

About The Position

A Patient Access Senior Director is responsible for administering and reviewing the performance of patient access functions within Ensemble Health Partners. Additionally, they are responsible for identifying and implementing strategies to improve processes, promoting operational efficiency, enhancing the patient experience and meeting regulatory compliance guidelines. Frequent travel to other facilities within the market will be required.

Requirements

Bachelor’s degree or equivalent work experience
5 + years of leadership experience
5+ years of Patient Access experience
Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
Experience in healthcare provider finance operations or similar service environment required
Strong executive presence with the ability to project confidence, credibility and authority; able to remain calm & show decisiveness under pressure
Financial and project management experience
Experience setting strategies aimed at increasing associate engagement
Flexible and can be available/work outside of regular business hours when needed
Strong communication, organizational, interpersonal, and customer service skills required
Able to work in a fast-paced environment
May be required to perform other job-related duties as requested
CRCR certification required within first 9 months of hire (Ensemble supported)
CHAM preferred

Nice To Haves

CHAM preferred

Responsibilities

Provides vision, leadership and operational oversight for on-site Patient Access staff within a specific hospital or market.
Will provide direction to all admitting and registration teams across all entry points.
Establishes positive, collaborative relationships with operational leaders at these specific sites or markets.
Organizes functions through establishing clear accountabilities, delegation of duties and appropriate departmentalization without creating silos.
Develops and maintains an effective, visible and well-respected team by selecting, evaluating, coaching and managing the performance of qualified professionals.
Negotiates and recruits with other department managers the need for cross training and support in their areas as necessary.
Promotes team-building relationships in all areas of responsibility.
Works in a collaborative manner with all managers/team leaders to ensure a successful and compliant revenue cycle process.
Accountable for a comprehensive and effective communication strategy within the facility and/or market that promotes Employee Engagement, which includes enhanced employee productivity and morale.
Communication style should promote a common understanding of the facility / market, vision, strategy and accountabilities.
Promotes a culture of two-way communications and creates opportunities for staff participation.
Staff should have regular assessments and educational opportunities.
Determines appropriate staffing levels, monitors compensation and strengthens recruiting and retention process.
Directs hiring and training for leadership and patient access staff.
Manages the budget.
May be required to perform other job-related duties as requested.
Rounds at/travels to other facilities within the market on a regular basis.