About the position
The Senior Director of Strategy, Operations and Case Management - Rare Hematology and Oncology Patient Services (PSS) will report into the Head of Rare Blood Disorders (Hemophilia and Rare Hematology) and Oncology Patient Services. This role is a member of the RBD Oncology PSS senior leadership team. The Senior Director is responsible for the overall strategic design, operations, and performance of the Rare Hematology and Oncology Patient Services strategy and operations team as well as the respective case management teams. This leader will partner closely with brand, internal hub, and field lead stakeholders to ensure the Patient Support Program is strategically aligned and performing to the needs of the patient and customer experience per the remit of PSS. The Senior Director will be an active participant on the leadership team to implement and enhance the patient services and education experience based on strategy and insights. We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.
Responsibilities
- Responsible for the overall strategic design, execution and delivery of best-in-class service program for the Rare Hematology and Oncology communities
- Provides leadership, oversight, and management for the effective functioning of Sanofi Rare Hematology and Oncology patient services by establishing and monitoring program goals and key performance indicators across PSS roles
- Oversees budget management of projects and programs in remit
- Provides direction, oversight, and support to the leader of the Rare Hematology and Oncology case management teams and ensures execution of reimbursement support specialists and case managers are aligned to the strategic imperatives and deliver on a commitment to swift and compassionate access to prescribed treatments
- Leads the strategy and operations managers responsible for vendor management, performance, and quality to ensure vendor partners are delivering on contracted service level agreements (financial assistance, copay, market research, marketing, etc)
- Defines program critical success factors, KPIs, SOPs, process flows and reports to leadership committees with support from the strategy and operations managers
- Leads development of Rare Hematology and Oncology PSS brand planning, execution and implementation with collaboration and delegation to expanded PSS team and cross functional stakeholders
- Represents Rare Hematology and Oncology PSS as lead for product launch activities
- Utilizes data, insights, and feedback to continuously assess Rare Hematology and Oncology patient services performance and shares best practices across Rare Blood Disorders and Oncology PSS for replication
- Collaborates closely with the field access and field education leaders to ensure a seamless and supportive experience across the disease state and product treatment continuum
- Identifies and leads future enhancements through collaboration with appropriate stakeholders and monitors the competitive landscape to identify needs for new programs or enhancements to current programs
- Owns the patient services journey from acquisition to retention across the rare hematology and oncology franchises
- Assesses, plans, recommends, and executes strategies addressing patient-level barriers to product access
- Ensures full compliance with all corporate and industry policies and regulatory requirements for these programs
- Supports the development of leaders and individuals on team, coaches for program success, continued enhancements of the patient experience, and optimal and efficient use of talents and skills
- Leads boldly: takes decisive action, communicates clearly, collaborates cross-functionally, and champions new ideas, initiatives, and change
Requirements
- Strong understanding of legal and regulatory parameters related to patient support programs within pharma industry
- 8+ years previous pharmaceutical/biotech/specialty pharmacy experience with budget management responsibilities
- Prior leadership experience required; second line management experience preferred
- Ability to strategically design patient support programs that align with corporate and brand strategic imperatives and objectives and with attention to detail to support a positive patient and customer experience
- Demonstrated ability of organizational skills and prioritization among concurrent high visibility and high impact projects
- Contribute to a positive team culture and model Sanofi's ways of working and leadership behaviors
- Outstanding interpersonal skills including building strong working relationships, and managing and resolving conflicts
- Strong analytic skills to evaluate trends and identify opportunities for program improvements
- Demonstrate initiative, teamwork, and accountability
- Superb communication skills; oral and written, including presentation skills
- Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment
- Excellent cross-functional collaboration skills
- Ability to travel up to 20% of time
Benefits
- High-quality healthcare
- Prevention and wellness programs
- At least 14 weeks' gender-neutral parental leave
