Senior Director, Business Process Management

Travelers • Hartford, CT

2d

About The Position

At Travelers, we aim to deliver exceptional customer and agent experiences, drive top-line revenue and underwriting results, and foster a culture of innovation and efficiency across the enterprise. The Business Process Management (BPM) team is committed to managing and improving performance of end-to-end processes critical to business while continuously exploring opportunities to advance and mature process capabilities in addition to collaborating and influencing business partners to ensure their understanding of all initiatives and strategies. As a Sr Director in Business Process Management, you will drive customer, employee, and agent experiences by optimizing end to end business processes for operational effectiveness and efficiency. Fostering and maintaining a culture of continuous improvement, you will develop and own opportunities to improve business results, influence strategy, and ensure seamless change management processes. Having insight into enterprise initiatives, you will assess the impact of ongoing initiatives and leverage them as appropriate.

Requirements

• 6 years of experience in operations, collaborating on projects, or working in a related field.
• 3 years of leading, coaching, and/or indirect or direct management experience.
• Bachelor’s Degree required.
• 10 years of professional experience.
• Demonstrated success in developing, planning, and leading teams to execute effective business strategies.
• Proven ability to manage organizational change, cultivate talent, and align resources with core objectives.
• Exceptional communication skills with a track record of influencing and collaborating across all levels of the organization.
• Collaborative partner capable of working with executive leadership to translate business goals into actionable strategies.
• Proactive mindset with the ability to introduce industry best practices and regulatory insights into a fast-paced, evolving environment.

Nice To Haves

• Experience in the Property and Casualty (P&C) industry.
• Exposure to Business Insurance is a plus.
• Green Belt certification.
• Black Belt certification is preferred.

Responsibilities

• Develop organizational strategies aligned with enterprise and business unit goals.
• Identify and assess recommendations for process improvement opportunities and may initiate and implement large / multiple improvement opportunities.
• Collaborate and influence to ensure efforts are focused on the most impactful initiatives across the enterprise to support the successful realization of business benefits and implementation of strategies.
• Own and optimize the performance of an assigned capability or business area(s) and/or technologies, ensuring process efficiency by influencing stakeholders, requesting, and obtaining the proper tools, resources and funding to maximize business value.
• Own, lead, and influence the end-to-end execution of high complexity initiatives that have a broader impact across the line of business, including benefits monitoring, benefits realization.
• Accountable for the buy-in and implementation of process improvement opportunities to drive business results within your portfolio(s).
• Ensure priorities and recommendations are aligned with long term goals by understanding various business strategies and the impact work will have across the enterprise and business unit.
• Coordinate with leaders across multiple business areas to ensure goals are aligned to overall business strategy.
• Coach team members on process improvement tools, methodologies, approaches, and foundational knowledge to ensure the successful rollout and enhancements across all initiatives.
• Perform other duties as assigned.

Benefits

• Health Insurance
• 401(k) matching
• Pension Plan
• Paid Time Off
• Paid company Holidays
• Wellness Program
• Matching Gift and Volunteer Rewards program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior