Senior Desk Adjuster - Casualty/Bodily Injury

About the position

The General, a subsidiary of Sentry Insurance, is looking for a Senior Desk Adjuster - Casualty to join our team! This role investigates and maintains auto claims. Investigate and finalizes coverage and liability, develops damages and settles claims.

Responsibilities

• Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, witnesses, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Handle both 1st party and 3rd party bodily injury claims under multiple policy types and numerous endorsements.
• Respond to customer inquiries, makes appropriate decisions, and closes file as needed.
• Interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.
• Make independent decisions and self-supervise most files and recognize when assistance is needed.
• Proactively provides all parties with claim process and status as appropriate; answer questions or redirect to other areas.
• Identify complex issues and seek assistance as needed. Handles claims on a good faith basis.
• Evaluate bodily injury damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Serve as a mentor and subject matter expert for less experienced adjusters.
• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Requirements

• Experience providing customer-driven solutions, support or service.
• Extensive knowledge of each phase of the claim handling process.
• Demonstrated experience handling 1st and 3rd party, multi-line claims.
• Demonstrated experience handling simple to moderately complex claims.
• Extensive knowledge and understanding of policies and endorsements.
• Obtain state specific property casualty claims licensing as required.

Benefits

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office.
• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off.
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs.
• Sentry Foundation gift matching program to encourage charitable giving.