Senior Customer Success Manager | US Remote

n8n•New York, NY

9d•Remote

About The Position

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: Cultivated a community of more than 650,000 active developers and builders Earned 188+ GitHub stars, making us one of the world’s Top 40 most popular projects Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. As a Senior Customer Success Manager, you will serve as the primary post-sales partner for our most strategic enterprise accounts, guiding customers from onboarding to mature, scaled adoption. By running a tight operating cadence of; kickoffs, success plans, QBRs, and renewals you will translate product usage into measurable business value and clearly surfacing ROI. In addition, you will proactively manage risk and escalations, analyze health and adoption signals to unblock progress, and design scalable playbooks and programs that uplift customer outcomes. In close partnership with Support, Solutions Engineering, Product, and Sales, you turn technical success into durable revenue, identifying upsell and cross-sell opportunities, driving renewals, and contributing to ~120% enterprise NRR.

Requirements

Enterprise Customer Success experience: You’ve owned a book of business for enterprise SaaS customers and can run kickoffs, onboardings and QBRs end-to-end.
Value & outcomes mindset: You’re comfortable translating product usage into measurable outcomes, ROI, and executive-ready narratives
Technical fluency: You can confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments), and you know when/how to escalate
Commercial acumen: You’ve driven renewals and expansion (upsell/cross-sell), with a track record of retention and growth impact
Operational rigor: You run a clear operating cadence, keep stakeholders aligned, and manage multiple priorities with structure and follow-through
Clear, high-trust communication: You communicate crisply with both builders and executives, and you’re known for building durable relationships
Cross-functional leadership: You partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the journey
Builder mindset in ambiguity: You thrive in fast-changing environments and take ownership

Nice To Haves

Automation + AI curiosity: You’ve used automation/AI tools (or iPaaS/workflow platforms) and can bring ideas that improve customer value realization
Startup/scale-up experience: You’ve operated in high-growth environments and enjoy “build the plane while flying it” work
Multi-region experience: You’ve worked with global enterprise accounts across EMEA/US time zones and complex stakeholder groups
Technical or STEM education: Degree or equivalent training in a technical field is a plus (Computer Science, Engineering etc.)
Familiarity with n8n or similar tools: Prior exposure to workflow automation/integration platforms helps you ramp faster

Responsibilities

Own a book of n8n’s most strategic enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
Drive onboarding and enablement across technical and business audiences, unblocking implementation and accelerating time-to-value
Establish a strong operating cadence (health checks, exec syncs, QBRs), using data and insights to guide priorities and decisions
Monitor customer health and product usage signals to proactively identify risks, manage escalations, and keep stakeholders aligned
Quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes, and impact
Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account plans that drive growth
Partner closely with Support, Solutions Engineering, and Product to resolve blockers quickly and deliver a seamless customer experience
Provide structured, actionable feedback to Product and Engineering, representing customer needs and shaping roadmap priorities