Senior Customer Success Manager - Enterprise Health Systems

K Health•New York, NY

3d•$160,000 - $200,000•Hybrid

About The Position

K Health is scaling its health-system partnerships and moving toward a clearer ownership model after clinic launch. The Enterprise Customer Success Manager will own the post-launch product relationship with health-system partners, helping clinics adopt and grow on K’s platform while turning partner needs into scalable product priorities. This role sits between health-system partners, internal product teams, program management, operations, growth, and clinical leadership. The goal is to make sure each clinic is successful after launch while helping K move away from bespoke, one-off work and toward repeatable enterprise product processes. K Health’s public positioning is centered on partnering with leading health systems to power 24/7 primary care through clinical AI, which makes this role especially important as the company scales across more clinics and partners.

Requirements

5+ years of experience in customer success, product management, enterprise product, implementation, or a similar client-facing product role.
Strong ability to manage complex stakeholders across external partners and internal teams.
Ability to understand product deeply and technically across both patient and provider experiences.
Comfort working with healthcare workflows, clinical stakeholders, and operational teams.
Ability to translate partner requests into scalable product needs instead of one-off solutions.
Strong communication skills, especially in client-facing meetings and executive-level updates.
Enough technical depth to understand APIs, integrations, platform constraints, and tradeoffs.
Experience working with program management, product operations, engineering, growth, and clinical teams.

Nice To Haves

Healthcare, digital health, or health-system experience preferred, but not required.

Responsibilities

Own the post-launch product relationship with assigned health-system partners.
Lead regular partner meetings, roadmap reviews, joint venture discussions, and product updates.
Understand each clinic’s needs across patient experience, provider experience, operations, and clinical workflows.
Own launches of existing product capabilities that already have a playbook, such as MyChart-related features or other repeatable clinic enhancements.
Partner with Program Management on large post-launch rollout or complex technical implementations.
Help define and maintain the enterprise product roadmap across clinics, including sequencing, partner alignment, and launch planning.
Partner closely with patient experience and provider experience PMs to represent enterprise needs and influence roadmap priorities.
Create scalable processes for partner feedback, roadmap intake, prioritization, and communication.
Collaborate with Product Ops on clinic health, escalations, support trends, and issue resolution, while Product Ops owns the day-to-day operational investigation.
Communicate clearly with health-system executives, medical directors, internal operations leaders, growth, program management, product, and engineering.