Unclassified - Jacksonville, FL
posted about 2 months ago
Full-time - Entry Level
Jacksonville, FL
About the position
The Senior Customer Service Representative at Fifth Third Bank plays a crucial role in delivering exceptional customer service, managing daily transactions, and resolving customer inquiries. This position requires a proactive approach to identifying customer needs and referring them to appropriate business partners, while also maintaining the efficient operation of the financial center. The role emphasizes professionalism, confidentiality, and continuous personal development through training and seminars.
Responsibilities
- Provide excellent customer service in daily transactions and inquiries.
- Refer customers to appropriate business partners for product and service needs.
- Exercise independent judgment in daily office responsibilities.
- Meet and exceed sales referral goals set by management.
- Promote good customer relations with a friendly demeanor.
- Maintain confidentiality of customer information.
- Perform financial center opening and closing duties.
- Manage cash withdrawals, check signing, and transaction approvals.
- Oversee the teller line and balance ATMs and vaults.
- Process credit card applications.
- Initiate conversations with customers to uncover their needs.
- Train and develop new and current Customer Service Representatives.
- Monitor operations behind the Customer Service Representative line.
- Act as the contact person for financial center personnel regarding Customer Service Representative activity.
Requirements
- Minimum 1 year banking experience.
- High School Diploma or GED equivalent.
- Exceptional interpersonal, written, and verbal communication skills.
- Strong leadership skills and excellent time management.
- Problem-solving skills and sound judgment.
- Ability to interact confidently with the public.
- Strong working knowledge of banking retail policies and procedures.
- Advanced math abilities.
- Computer proficiency.
- Ability to work a flexible schedule.
- Ability to lift up to 25 pounds and stand for most of the shift.
Nice-to-haves
- Experience in training and developing staff members.
- Knowledge of financial center policies, procedures, products, and services.
Benefits
- Health insurance coverage.
- Dental insurance coverage.
- 401k retirement savings plan.
- Paid holidays and vacation time.
- Professional development opportunities.
