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Amazon - Herndon, VA
posted 2 months ago
About the position
The Senior Cloud Transformation Experience Consultant at Amazon Web Services (AWS) is responsible for guiding enterprise customers through their cloud transformation journeys. Utilizing design thinking methodologies and AWS technologies, including Generative AI, the consultant will collaborate with clients to reimagine business processes, align on transformation goals, and deliver innovative solutions that drive significant business value. This role emphasizes customer engagement, iterative improvement, and the development of user-centric solutions.
Responsibilities
- Collaborate closely with customers to understand their business challenges and objectives, using design thinking and 'working backwards' methodologies to create alignment on transformation goals.
- Lead customer workshops and brainstorming sessions to identify needs, map user journeys, and develop product/service blueprints that accelerate cloud adoption and business transformation.
- Utilize expertise in UX design, information architecture, and AWS cloud technologies to create innovative solutions that address customer pain points and unlock new business opportunities.
- Work with cross-functional teams to design and implement holistic, end-to-end experiences that drive customer success on the AWS platform.
- Leverage Generative AI and other cutting-edge AWS technologies to find new and innovative ways to transform customer businesses, staying ahead of industry trends and best practices.
- Develop and present compelling visualizations, prototypes, and proof-of-concepts to demonstrate the value of proposed solutions to senior customer stakeholders.
- Continuously seek and incorporate customer feedback to drive iterative improvements and influence AWS product roadmaps.
- Advocate for customer needs and preferences throughout the transformation process, ensuring solutions are user-centric and aligned with business objectives.
- Travel to customer sites as needed to facilitate workshops, present solutions, and drive on-site transformation initiatives.
Requirements
- 7+ years of technical specialist, design and architecture experience
- 7+ years of consulting, design and implementation of serverless distributed solutions experience
- 3+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
- 7+ years of external or internal customer facing, complex and large scale project management experience
- Bachelor's degree, or 7+ years of professional or military experience
Nice-to-haves
- 7+ years of experience in UX design, experience design, or similar roles, with a focus on enterprise-level transformations
- Strong understanding of AWS cloud technologies and their potential business applications
- Expertise in design thinking methodologies and their application to business transformation
- Proven track record of leading complex, customer-facing projects and driving tangible business outcomes
- Excellent communication and presentation skills, with the ability to influence senior stakeholders
Benefits
- Comprehensive medical coverage
- 401(k) retirement savings plan
- Employee stock purchase plan
- Paid time off and holidays
- Flexible work hours
- Career development and mentorship programs
