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Amazon - Austin, TX

posted about 2 months ago

Full-time - Senior
Austin, TX
10,001+ employees
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Senior Cloud Transformation Experience Consultant at Amazon Web Services (AWS) is responsible for guiding enterprise customers through their cloud transformation journeys. Utilizing design thinking methodologies and AWS technologies, including Generative AI, this role focuses on reimagining business processes and aligning solutions to meet customer needs. The consultant will collaborate with cross-functional teams to deliver innovative, user-centric solutions that drive significant business value and enhance customer success on the AWS platform.

Responsibilities

  • Collaborate closely with customers to understand their business challenges and objectives, using design thinking and 'working backwards' methodologies to create alignment on transformation goals.
  • Lead customer workshops and brainstorming sessions to identify needs, map user journeys, and develop product/service blueprints that accelerate cloud adoption and business transformation.
  • Utilize expertise in UX design, information architecture, and AWS cloud technologies to create innovative solutions that address customer pain points and unlock new business opportunities.
  • Work with cross-functional teams, including business advisors, engagement managers, and technical cloud experts, to design and implement holistic, end-to-end experiences that drive customer success on the AWS platform.
  • Leverage Generative AI and other cutting-edge AWS technologies to find new and innovative ways to transform customer businesses, staying ahead of industry trends and best practices.
  • Develop and present compelling visualizations, prototypes, and proof-of-concepts to demonstrate the value of proposed solutions to senior customer stakeholders.
  • Continuously seek and incorporate customer feedback to drive iterative improvements and influence AWS product roadmaps.
  • Advocate for customer needs and preferences throughout the transformation process, ensuring solutions are user-centric and aligned with business objectives.
  • Travel to customer sites as needed to facilitate workshops, present solutions, and drive on-site transformation initiatives.

Requirements

  • 7+ years of technical specialist, design and architecture experience
  • 7+ years of consulting, design and implementation of serverless distributed solutions experience
  • 3+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
  • 7+ years of external or internal customer facing, complex and large scale project management experience
  • Bachelor's degree, or 7+ years of professional or military experience

Nice-to-haves

  • 7+ years of experience in UX design, experience design, or similar roles, with a focus on enterprise-level transformations
  • Strong understanding of AWS cloud technologies and their potential business applications
  • Expertise in design thinking methodologies and their application to business transformation
  • Proven track record of leading complex, customer-facing projects and driving tangible business outcomes
  • Excellent communication and presentation skills, with the ability to influence senior stakeholders

Benefits

  • Comprehensive medical coverage
  • 401(k) retirement savings plan
  • Flexible work hours
  • Employee discounts
  • Career development and mentorship programs
  • Work-life balance initiatives
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