Senior Client Development Director

Hub Group•Oak Brook, IL

3d•$100,000 - $135,000

About The Position

The Senior Client Development Director will serve as the dedicated executive point of contact for assigned Tier 1 clients, owning the overall relationship health, performance outcomes, and strategic alignment. This role involves leading the design and delivery of customized supply chain solutions, developing and executing annual and multi-year account strategies, and facilitating business reviews. The position requires close partnership with various internal teams and client leadership to ensure alignment, drive value creation, and manage complex issues.

Requirements

Bachelor’s degree in Supply Chain, Logistics, Business, Engineering, or related field required; advanced degree preferred.
8+ years of progressive experience in logistics, supply chain, or 3PL environments with multi-site or enterprise-level scope.
Demonstrated experience managing large, complex, multi-service customer accounts with significant revenue responsibility.
Proven ability to develop and execute multi-year strategic plans that drive growth, profitability, and operational performance.
Strong financial acumen, including experience with pricing strategy, cost optimization, and commercial decision support.
Experience leading cross-functional initiatives across operations, engineering, commercial, and finance organizations without direct authority.
Advanced analytical skills with the ability to translate data into executive-level insights and recommendations.
Demonstrated success influencing senior stakeholders and building relationships at executive levels internally and externally.
Strong knowledge of warehousing, fulfillment, transportation, and network design principles within a 3PL or distribution environment.
Excellent communication, negotiation, and presentation skills, including leading executive business reviews and strategic discussions.
Proven ability to manage multiple complex priorities in a fast-paced, evolving environment with a high degree of autonomy.
Proficiency in Microsoft Office tools and data analysis platforms; experience with TMS/WMS systems preferred.
Willingness to travel based on customer and business needs.

Nice To Haves

advanced degree preferred
experience with TMS/WMS systems preferred

Responsibilities

Serve as the dedicated executive point of contact for assigned Tier 1 clients, owning overall relationship health, performance outcomes, and strategic alignment.
Lead the design and delivery of customized supply chain solutions spanning warehousing, transportation, labor strategies, reporting, and facility/network considerations.
Develop and execute annual and multi-year account strategies focused on value creation, continuous improvement, and customer growth objectives.
Facilitate Monthly and Quarterly Business Reviews, leveraging advanced analytics and performance insights to drive decision-making and improvement initiatives.
Partner closely with Account Operations, Warehouse leaders and functional leadership in Managed Transportation, Brokerage and Intermodal BU’s to ensure execution aligns with highly tailored customer requirements and SLAs.
Collaborate with Sales, Pricing, and Finance teams on cross-functional pricing decisions, solution design, and commercial strategy.
Own escalation management for complex operational, financial, or service issues, ensuring rapid response and clear customer communication.
Engage regularly with the assigned Sales partner and Executive Sponsor to ensure alignment, advocacy, and executive-level support.
Develop strong relationships with Client’s leadership levels.
Develop understanding of Client needs including future business changes, demand/supply cycles, and areas for growth.
Remediate Client level escalated credit disputes.