Senior Catering Sales Coordinator

Compass Group • Cincinnati, OH

1d • Onsite

About The Position

Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

Objective: To achieve annual catering sales goals and revenue, while working in partnership with operations to deliver “The Levy Difference.” Results are achieved through implementation of objectives, analysis of results and living The Levy Difference.

Focal Points of Responsibility: All major areas of responsibility are achieved through the Core Signature Guidelines. As a Senior Catering Sales Coordinator, the expectation is higher-management levels of Clients, Communications, and Accountability to include additional job responsibilities as assigned, such as management of location CRM system to ensure its efficiencies.

Requirements

• Able to communicate effectively with management team, guests and team members by speaking and comprehending English
• English reading, writing, math and computer skills required
• Ability to taste and evaluate food and beverage products
• Stamina to work 60 hours or more per week
• Must be able to work extended shifts of 10 hours or more as business dictates
• Must be flexible with schedule and able to work different shifts
• Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains
• Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift
• Ability to use hands in using office equipment, including the computer system
• Ability to talk and hear to conduct phone correspondence
• Close vision and focus capabilities to view computer screen and company documents

Nice To Haves

• management of location CRM system to ensure its efficiencies

Responsibilities

• Completes projects in a timely and professional manner
• Provides professional clerical support including filing, copying and typing of letters/memos
• Ensures that appropriate Catering materials are always available
• Manages multiple projects concurrently
• Provides ready assistance to Catering management to ensure all catering services exceed guest expectations
• Manages the distribution of inquiries efficiently
• Takes initiative within all aspects of the position
• Has strong attention to detail
• Coordinates menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards
• Manages the distribution of internal paperwork efficiently
• Currently distributing everything at 28 days prior to the event, and any pop up or revised events within that time period.
• Maintaining the primary function book so that it is completely up to date, in proper sequence, and ensure there are no missing BEO’s (Banquet Event Order)
• Any urgent revisions and /or pop-ups are to be hand delivered and phoned/emailed for anyone that was unable to receive a hand distributed copy
• As a senior coordinator, you will be assigned groups both internal and external, to detail
• Initiates contact with clients to secure their food and beverage selections in advance of event dates
• Delivering Welcome letters with timeframe guidelines
• Creating Banquet Event orders
• Catering Contract
• Offering Tastings/Pre-cons as warranted
• Invoice for event
• Collecting 100% of estimated charges in advance of the group’s arrival unless authorized by the General Manager for post-billing
• Obtaining Signed copies of all event orders executed
• Communicates client’s needs through timely, detailed written and verbal communications to ensure internal understanding / compliance and external guest’s expectation of services
• Distributing Event Orders 28 days prior to the start of the function
• Participating in weekly BEO meetings to review pertinent information with other departments
• Holds team accountable to steps of service to deliver great guest service
• Ensures show quality standards are maintained at all times
• Obtains and enters in correct consumption numbers within 2 business days
• Processes the event’s work orders to completion within 2 business days of the events completion
• Communicating to the building partner that the event is closed and ready for billing
• Send thank you card/gift to client
• Obtain client feedback and relay that information to appropriate department/s
• Maintain a Levy standard “Perfect File” for all team files

Benefits

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed