Senior Case Management Specialist - Program Quality
About The Position
Developmental Pathways (DP) has opportunities for Senior Case Management Specialist in our Program Quality department who will provide administrative support to a variety of positions and work processes. The Senior Case Management Specialist is a peer leader and will engage teammates with integrity and authenticity. They will proactively identify problems and seek solutions. Our ideal candidate will possess strong collaboration, critical thinking, communication, and organizational skills. This role offers a 4-day, 40-hour workweek, Monday - Thursday, and includes the flexibility to work remotely, as well as the opportunity to collaborate in-person at our headquarters office in Aurora, CO, and/or at off-site locations.
Requirements
- High School Diploma or GED
- One (1) year of administrative support or customer service experience
Nice To Haves
- Associate’s degree
- Three years (3) administrative support or customer service experience
- Project management experience
- Experience with oversight of processes and workflows
- Experience in human services or nonprofit fields
- Knowledge of Colorado Department of Health Care Policy and Financing and Colorado Department of Public Health and Environment Qualifications
Responsibilities
- Create, implement, promote, and maintain effective and efficient processes and operations; maintain adequate documentation of workflows
- Support their supervisor and teams in providing oversight of work quality, data integrity, and timely completion of work
- Keep up to date on all state policies and procedures related to their tasks and responsibilities
- Create and maintain systems for data tracking and reporting
- Provide high-quality subject matter expertise, customer service, support, and technical assistance to internal staff and our community partners; communicate effectively with internal and external stakeholders in appropriate formats
- Schedule, create agendas and lead meetings to facilitate discussions and support follow-up as needed
- Ensure teammates, supervisors, and stakeholders remain well-informed of processes and projects
- Provide support to hiring, onboarding, and training of new staff; supports training for tenured staff as needed
- Model curiosity and change management skills; encourages professional development
- Foster positive team dynamics and staff engagement
- Initiate, support and manage projects as needed
Benefits
- Health/dental/vision coverage
- Employer-paid and supplemental life insurance
- Short- and long-term disability insurance
- Generous paid time off and holiday pay
- Flexible work schedule
- Monthly remote work stipend
- 401(k) investment plan, with an employer match of up to 4%
- Mileage reimbursement
- Tuition reimbursement program
- Certified Employer for Public Service Loan Forgiveness Program
- Healthcare reimbursement and flexible spending plan
- Discounts on auto and homeowners’ insurance
- Employee assistance program
- Credit union membership
- Employer-paid training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
