Senior Campaign Operations Manager

DEPT®•Toronto, ON

9h•CA$85,000 - CA$120,000•Hybrid

About The Position

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. We're seeking a Senior Campaign Operations Manager to support eBay's Regulatory team. In this role, you will serve as the operational backbone for regulatory-focused campaigns across multiple markets. You’ll drive detailed planning, manage cross-functional coordination, and ensure campaigns are delivered on time, aligned, and fully approved across business units. Success in this role requires strong project management skills, executive-level communication, and the ability to work independently in a fast-moving, global environment. The ideal candidate is proactive, resourceful, highly organized, and comfortable navigating ambiguity while building relationships across teams.

Requirements

8-10 years of experience in campaign management, marketing operations, communications, in a large corporate or matrixed environment
Experience using a Content Management system
Proven experience building structured project plans and managing complex, multi-stakeholder initiatives
Strong proficiency in Google Suite
Experience coordinating with cross-functional stakeholders and external agencies
Ability to manage multiple parallel projects across different markets and time zones
Strong English writing and proofreading skills.
Exceptional attention to detail and follow-through
A proactive, forward-thinking mindset — able to anticipate next steps, risks, and dependencies
Strong organizational and prioritization skills

Nice To Haves

Additional languages would be a plus
Experience supporting regulatory, compliance, or public policy initiatives
Familiarity with translation/localization workflows
Experience managing print production or event logistics
Ability to translate performance data (traffic, engagement, conversion metrics) into actionable insights and ROI assessments.

Responsibilities

Develop detailed project plans and timelines (in Google Sheets) for regulatory campaigns across multiple markets and quarters
Break initiatives into clear steps, milestones, dependencies, and ownership assignments
Collaborate with Program Leads, copywriters, agencies, Legal, Product, Trust, and other business units to define scope and realistic delivery timelines
Plan and maintain forward-looking regulatory campaign calendars aligned to evolving legal requirements
Proactively identify risks, gaps, and dependencies before they impact delivery
Build strong working relationships across Legal, Product, Operations, Communications, and regional stakeholder groups
Proactively drive projects forward by identifying required inputs, stakeholders, and approvals without requiring detailed direction
Communicate clearly and professionally with senior stakeholders, providing context, recommendations, and status updates throughout the project lifecycle
Facilitate stakeholder alignment meetings and ensure decisions, actions, and next steps are documented and executed
Execute content updates and publishing across in a new content management platform for multiple languages.
Coordinate translation, reviews and approvals with stakeholders
Maintain accuracy and quality control across content, communications, and supporting documentation
Serve as the central coordination point for internal stakeholders and external agencies
Develop detailed timelines for regulatory-related tradeshows and events
Coordinate deck development, design timelines, and approval processes
Oversee proofreading and quality control of materials
Manage production timelines for printed collateral
Coordinate ordering of giveaways, swag, and event materials
Ensure timely delivery and alignment with brand and compliance requirements
Create and deploy customer satisfaction surveys using internal tools
Track, analyze, and report on survey results to identify trends and areas for improvement
Monitor and analyze traffic to campaign-related websites and landing pages
Provide clear reporting on campaign performance and engagement metrics
Translate data into actionable insights to inform future regulatory campaign planning
Develop structured, visually clear internal presentations outlining campaign plans, timelines, and progress
Present updates confidently to stakeholders and mid-sized internal audiences
Ensure consistent, well-organized communication across global partners

Benefits

A flexible, hybrid working policy.
An excellent salary based on experience and equal pay policies.
Mental health support, and company sick pay scheme.
15 days paid holiday annually (plus Public Holidays).
Refreshments are provided in the office all week.
Enhanced family friendly policies to support new parents.
Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
Inspirational Talks, bringing the outside in with regular guest speakers and events.
Learning and Development, supporting your growth with continuous opportunities to learn and advance.
Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.