Senior Business Services Agent

Equifax • Atlanta, GA

8d • Onsite

About The Position

Equifax is looking to bring on a talented Senior Business Services Agent. This role is responsible for creating, maintaining, and improving customer relationships while interacting with customers on a daily basis. The agent will answer customer calls and emails, providing prompt issue resolution, and manage outbound calls to gain information and/or follow up to resolve customer issues. The role also contributes to positive metrics such as First Contact Resolution, quality, customer satisfaction, schedule adherence, and productivity. A key part of the role involves managing client dialog while documenting details of client interaction in Salesforce.

Requirements

• Minimum 1 year of customer service experience
• Proficiency with Google Suite and Microsoft Office (Word and Excel)
• Detailed oriented with an ability to multi-task in a fast paced environment
• Strong organizational, problem-solving, and analytical skills
• Excellent listening, verbal, and written communication skills
• Strong interpersonal skills and professional attitude

Nice To Haves

• Skilled at effectively assessing customer audience and adjusting style and tone to match the customer
• Proficiency in Salesforce Service
• Quick learner that is tech-savvy and open to learning and working with new business tools while embracing change

Responsibilities

• Creating, maintaining, and improving customer relationships
• Interacting with customers on a daily basis
• Answering customer calls and emails providing prompt issue resolution
• Managing outbound calls to gain information and/or follow up to resolve customer issues
• Contributing to positive metrics: First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc.
• Managing client dialog while documenting details of client interaction in Salesforce

Benefits

• Comprehensive compensation and healthcare packages
• 401k matching
• Paid time off
• Organizational growth potential through our online learning platform with guided career tracks

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed