Bilingual Senior Business Program Analyst (Digital Tools Team, Commercial Banking)

TD•Toronto, ON

1d•CA$81,600 - CA$115,200•Onsite

About The Position

The Senior Business Program Analyst is responsible for leading digital tools design, development and execution of innovative and dynamic solutions that increase our Canadian Commercial Banking colleagues' engagement, develop capabilities, decrease time to proficiency, aid knowledge transfer, and drive behavioral outcomes. The Digital Tools Team partners closely with business and technology stakeholders to translate strategic priorities into scalable digital solutions that enable the development of confident Canadian Commercial Banking colleagues through competency-based learning, technical tool training, and resources.

Requirements

Bilingual (English and French) – required
Strong analytical and problem-solving skills, with the ability to translate insights into action
Proven ability to manage multiple priorities and deliver in a fast-paced environment
Excellent communication and stakeholder management skills
Experience working cross-functionally to drive initiatives forward

Nice To Haves

Experience in commercial banking or financial services is an asset
Background in change management, learning & development, or digital adoption is an asset
Experience with digital adoption platforms (e.g., WalkMe), CRM tools like Salesforce, Confluence, or JIRA is an asset
Experience in Agile is an asset
Familiarity with user experience (UX) principles or journey mapping is an asset
Basic coding knowledge (e.g., HTML, CSS, JavaScript) to support digital tool optimization and troubleshooting is an asset

Responsibilities

Lead the design, development, and execution of programs that support digital tool adoption and business transformation initiatives
Develop and implement scalable tools, resources, and in-app guidance to enhance colleague experience and performance outcomes
Conduct Learning Needs Assessment and Learning Strategy to plan, design and for prioritization
Support the development and rollout of training materials, procedures, and enablement strategies for new tools and processes
Lead or support projects end-to-end, from planning through implementation and optimization
Partner with both business and technical stakeholders across Commercial Banking to understand business needs, identify gaps, and recommend solutions aligned to strategic objectives
Act as a trusted advisor, providing insights and guidance on program effectiveness, digital adoption strategies, and process improvements
Lead cross-functional collaboration to streamline processes and enhance both customer and employee experience
Ensure programs align with enterprise frameworks, regulatory requirements, and internal policies
Monitor program performance, service levels, and operational effectiveness; implement remediation plans where required
Support regulatory reporting, audits, and policy updates as required
Provide advanced analysis, reporting, and insights to support decision-making and drive continuous improvement
Identify opportunities to enhance products, processes, and colleague workflows through data-driven recommendations
Keep abreast of emerging trends in digital banking, learning technologies, and enablement practices
Act as a subject matter expert, representing the team on enterprise initiatives and cross-functional programs
Contribute to team capability development through knowledge sharing and mentorship
Promote a collaborative, inclusive, and high-performance team environment