OpsVeda - Greensboro, NC

posted 4 days ago

Full-time - Mid Level
Greensboro, NC
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

OpsVeda is an advanced operations management platform that leverages emerging technologies to deliver digital transformation initiatives with measurable KPIs, benefits and returns. Our mission is to make customer operations immensely agile and profitable by empowering our customers with self-serve advanced operational intelligence, AI and ML-infused decision automation, and RPA capabilities. We are looking for an experienced Senior Business/Systems Analysts for our Customer Success team who is focused on making technology 'easy' and 'frictionless' for our customers, their partners and employees. The objective of each OpsVeda customer success team member is to closely partner with customers to identify, prioritize and solve their biggest business challenges, improve decision-making and operation management capability for customers by leveraging real-time intelligence from all internal and external partners, systems and processes, and maximize value of their OpsVeda investment by expanding usage across all business operations and stakeholders.

Responsibilities

  • Act as a trusted advisor for customers assigned to you.
  • Stay tuned-in to customer's business happenings and results.
  • Be the best partner and change agent for each business stakeholder.
  • Monitor, analyze and expand OpsVeda usage.
  • Maintain a list of projects by stakeholders that were delivered, in progress, or planned.
  • Articulate key accomplishments and potential value, risks, opportunities, challenges and timelines.
  • Convert challenging customer engagements to published customer case studies and testimonials.
  • Partner with customer sponsor, project champions and OpsVeda account management team to build and execute Customer's OpsVeda Roadmap.
  • Define and prioritize digital initiatives/projects using the roadmap.
  • Work closely with assigned OpsVeda Systems Analysts/Developers to prioritize, design and deliver new operations management solutions.
  • Leverage OpsVeda platform capability with RPA or use native integration into customer's transaction systems.
  • Innovate and strive to grow into senior leadership roles.

Requirements

  • BS or MS in Supply Chain, Business Management, Technology or related fields.
  • 3-5 years of relevant experience.
  • Good knowledge in the Supply chain management domain.
  • Proficiency in writing SQL queries for data manipulation and data analysis.
  • Experience conducting a deep analysis of real-world data.
  • Self-motivated, independent, organized, and proactive.
  • Analytical mindset with an understanding of providing growth and success through use of emerging technologies.
  • Excellent written, oral communication, project management, and presentation skills.

Nice-to-haves

  • Passion for supply chain analytics and operational intelligence.
  • Experience with data visualization & analysis, and use of AI, ML and RPA tools.
  • Ability to take business requirements and convert them into technical requirements.

Benefits

  • Competitive base salary.
  • Generous bonus linked to performance.
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