Senior Backend Engineer (CARE Pod)
About The Position
Join a Challenger. Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians. How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity. Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. CARE Pod sits on the critical path for how customers get help and how internal teams resolve operational workflows. We own customer-facing support experiences (chat + contact center integrations), enablement tooling, and a growing portfolio of agentic workflows that accelerate investigations and back-office execution. We are hiring a Senior backend engineer to build and productionize agentic systems that are safe, observable, and auditable while strengthening service boundaries and lifecycle correctness across vendor and internal platforms. The focus is to move toward: Clearer service ownership and deterministic lifecycle behavior across systems, Well-defined, testable contracts between internal services and vendors, Observable and explainable runtime behavior for AI workflows and integrations, Repeatable evaluation and regression gating for non-deterministic agent outputs, Predictable and low-risk releases aligned to our release governance model.
Requirements
- Strong backend engineering fundamentals (service design, distributed systems, async workflows).
- Experience designing systems where correctness is enforced through contracts, tests, and runtime guarantees rather than tribal knowledge.
- Practical experience with at least one of: agent orchestration, workflow engines, tool-calling systems, or evaluation frameworks for LLM/agent behavior.
- Ability to reason about failure modes across system boundaries (vendor + internal) and build deterministic lifecycle handling.
- Production mindset: observability, incident response, and operational readiness.
- Comfort operating under data privacy constraints and consent-based integrations.
Responsibilities
- Design and implement backend services and agentic workflows that implement agentic task flows (tool use, orchestration, and workflow state) for back-office automation where the final decision remains human-owned
- Build evaluation harnesses (runners, suites, regression gates) to validate correctness boundaries for non-deterministic systems
- Strengthen cross-system lifecycle guarantees (handoff, session, termination, retries) using backend events/APIs rather than fragile UI triggers
- Build/maintain knowledge ingestion pipelines that transform content into searchable indexes and support freshness + traceability
- Implement production-grade observability (signals, traces, failure classification) so AI outcomes and integrations are explainable in incidents
- Contribute to release readiness via trunk-based discipline, tagging, and evidence-driven release workflows
- Own services end to end: Service design, API contracts, and workflow state model
- Test strategy (unit/integration/e2e) and evaluation suites for AI flows
- Deployment and production support, including after-hours readiness in partnership with central teams
Benefits
- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up while you care for your little one
- Generous vacation policy and personal days
- Virtual events to connect with your fellow colleagues
- Professional development and comprehensive Career Development program
- A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
