Senior Associate Client Onboarding

Vistra•Guernsey, WY

About The Position

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that. We have an exciting opportunity for you to join our team as Manager, Senior Associate Client Onboarding. Reporting to the Associate Director, Funds, this full-time and permanent position is based in our Guernsey office, allowing you to make a significant impact on our Funds business and its’ growth. Purpose of Role: The Senior Associate – Client Onboarding plays a key role in delivering a high quality, compliant, and client focused onboarding experience. The role is responsible for the end to end onboarding of new clients and structures, from initial instruction through risk assessment, committee approval, and formal handover to client servicing teams.Working closely with Directors, client facing teams, introducers, and external service providers, the Senior Associate ensures that all new business is onboarded efficiently, accurately, and in line with local regulatory requirements and Group policies, while supporting continuous improvement in onboarding processes and data quality.

Requirements

Practical experience in client onboarding and lifecycle management within a regulated fiduciary, trust, corporate, or financial services environment
Strong working knowledge of AML/KYC, CDD/EDD, source of wealth/funds, and risk based onboarding principles
Experience preparing new business and committee approval papers, including risk assessments and supporting documentation
Familiarity with onboarding and administration of trusts, companies, foundations, partnerships (including GP/LP structures)
Experience coordinating entity transfers, including liaising with outgoing service providers, banks, and advisers
Understanding of local regulatory requirements and the ability to apply internal policies and procedures in practice
Confident use of internal case management, onboarding, and billing systems, with strong data quality awareness
Proficient in Microsoft Office, particularly Word and Excel, for document preparation, tracking, and reporting
Ability to interpret and apply regulatory guidance, escalating issues appropriately to Compliance or MLRO
2–4 years’ experience in a client onboarding, trust administration, or fiduciary operations role within the offshore financial services sector
Strong working knowledge of AML/KYC requirements and risk based onboarding within a regulated environment
Experience onboarding and administering trusts, companies, and related structures
Excellent written and verbal communication skills, with confidence liaising with clients, and senior stakeholders
High level of accuracy and attention to detail, with the ability to manage competing deadlines
Strong organisational and time management skills, with a proactive and solutions focused approach
Ability to work effectively both independently and as part of a collaborative team

Nice To Haves

Relevant AML, compliance, trust, or corporate administration qualifications would be advantageous

Responsibilities

Manage the end to end client onboarding process, including completion of AML/KYC due diligence, risk assessments, and preparation of onboarding and committee approval packs.
Act as a key point of contact for internal stakeholders and clients, ensuring timely resolution of onboarding queries and a positive client experience.
Support Directors and client teams with the take on of additional entities for existing structures, including trusts, companies, foundations, GP/LP structures, and related arrangements
Coordinate the transfer of existing entities from other service providers, liaising with outgoing administrators and managing the transition of structures, bank accounts, and investment mandates
Prepare and manage handover of clients and entities to client administration teams, including participation in internal meetings or calls with clients and advisers
Maintain and oversee new business pipelines, cross referral registers, and related onboarding records, ensuring data accuracy and completeness
Set up new entities and master files on internal systems, including billing platforms, in line with internal procedures
Assist with monitoring and improving data quality, identifying issues through reporting and supporting remediation activities
Ensure ongoing compliance with local regulatory requirements (AML/CFT/CP) and Group policies, escalating issues and reporting suspicious activity to the MLRO or nominated officer as required
Contribute to process improvement initiatives, sharing knowledge and supporting best practice across the onboarding and operations teams