Connex - Englewood, CO

posted 11 days ago

Full-time - Entry Level
Englewood, CO
Administrative and Support Services

About the position

IT Client Support is responsible for providing Tier 2+ support for software and hardware devices (virtual or physical) related to desktops, laptops, warehouse technologies, and associated peripherals. This position supports Cardinal Health's Denver Pharma Distribution facility and provides on-site IT support. Must be able to act as primary IT support of site which may include some after hour support and weekend activities.

Responsibilities

  • Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
  • Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
  • Ability to work independently or via a team collaboration process.
  • Provides support via in-person, phone, or remote methods.
  • Installs/removes/configures hardware and software.
  • Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
  • Partners with end users to correlate business requirements to technology solutions (strong business acumen).
  • Prioritizes effectively and escalates as needed.
  • Responds to customer needs and services as assigned.

Requirements

  • Bachelors degree in related field or equivalent work experience preferred
  • 2+ years experience in related field preferred
  • Experience in a Warehouse Environment preferred
  • Knowledge of RF scanners, Zebra printers, Bar code scanners
  • Working knowledge of Windows 10, SCCM, ServiceNow and Office 365

Benefits

  • Medical, dental and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs
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