Senior Analyst, Commercial Customer Operations

About the position

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Responsibilities

• Research third-party databases and other data sources, analyze information and make determination on customers COT assignment.
• Determine COT assignment in compliance with established business standards and policies.
• Create, update and maintain trade, commercial, sales representative and other critical customer master records with appropriate Class of Trade (COT) assignment.
• Work closely with the Chargeback team to resolve customer eligibility issues.
• Determine the root cause of issues and proposed mitigation.
• Work closely with managers and internal partners to ensure appropriate COT assignment and accurate classification of sales and discount transactions for government pricing calculations.
• Provide analytical support for SOX inquiries and ensure adherence to SOX and audit controls.
• Analyze current operating practices and procedures with an emphasis on process improvement.
• Perform testing and support in the SAP and Model N systems as needed.
• Participate in special projects as needed to support business needs.

Requirements

• Bachelors Degree or equivalent experience.
• Minimum 5 years experience in one of the following: business analysis, financial analysis, audit, contract administration, or master data administration.
• Experience with analytical techniques to determine reasonableness of data, trends and the root cause of issues.
• Demonstrated strong organizational skills.
• Effective communication skills and has dealt with both internal and external customers while obtaining the know-how to prompt them for complete/accurate information.
• Experienced with SAP and Microsoft Office preferred.
• Exposure to Model N or a similar system is a plus.
• Pharmaceutical industry and relevant functional experience is preferred.

Benefits

• Competitive benefits, services and programs that provide resources to pursue goals at work and in personal lives.