Senior Account Manager, SaaS

Morning Consult•New York, NY

6d•Remote

About The Position

Morning Consult is a global decision intelligence company that helps leaders make smarter, faster, better decisions by combining proprietary high-frequency data with applied artificial intelligence. This role is available in any of our office locations (Washington, DC; New York, NY; Chicago, IL) or can be based remotely. The Senior Account Manager will join our commercial team and play a crucial role in retaining and growing our existing client base. This involves building strong relationships with clients and internal partners, understanding their business needs, and facilitating contract renewals and upsell opportunities. As part of a new team, the Senior Account Manager will work closely with the Director of Account Management to ensure efficient renewal pipeline management, accurate forecasting, risk mitigation, and overall territory success. The role directly contributes to the retention and growth of the business and sets the standard for the new team. The Senior Account Manager will manage a portfolio of midmarket and enterprise accounts, building collaborative partnerships with Customer Success Managers. The role involves identifying upselling and cross-selling opportunities and acting as a strategic partner to Fortune 500 brands, contributing to business outcomes with wide-reaching impact. The Senior Account Manager will be an ambassador for Morning Consult, living its values and executing its mission by improving how global business, financial, and government leaders make decisions. The ideal candidate is motivated by personal and team success, enjoys building long-term client relationships, is curious about different verticals, asks questions to uncover nuanced business needs, is open to feedback, and enjoys collaborating with internal partners.

Requirements

Bachelor’s degree or the equivalent combination of education and experience
7+ years of progressive experience in account management, sales, or contract renewal management - preferably in the data, SaaS, or technology industry
Experience managing midmarket and enterprise-level accounts and related strategy
Proven track record of meeting or exceeding renewal revenue targets (NRR) in a B2B environment
Strong communication, negotiation, and interpersonal skills - with the ability to build rapport and influence decision-makers at all levels
Excellent organizational skills, territory management, and attention to detail - with the ability to manage multiple accounts and priorities simultaneously
Experience working with CRM software (bonus points for Salesforce CPQ!)
Self-motivated and results-oriented, with a passion for delivering exceptional customer experiences and driving business growth
Willing to take feedback, learn and grow; an ethos of continuous self-improvement

Nice To Haves

Salesforce CPQ experience

Responsibilities

Proactively managing a portfolio of midmarket and enterprise client accounts to drive renewals and upsells
Developing strong relationships with stakeholders within client organizations to understand their business needs, use cases and satisfaction with our products
Acting as the primary point of contact for clients throughout the contract renewal process, addressing any concerns or issues and providing solutions that yield on-time renewals
Preparing and delivering renewal proposals, contracts and presentations to clients, highlighting the value of our solutions and leading all pricing and negotiation discussions
Collaborating closely with Customer Success, Sales, Product, BizOps, Legal and Finance teams to identify/close upsell opportunities within existing accounts
Utilizing CRM software to track customer interactions, forecast renewals and maintain accurate account/opportunity records
Monitoring customer usage and engagement metrics in partnership with assigned CSMs to identify potential risks and opportunities for proactive intervention
Staying informed about industry trends, competitive landscape and commercial best practices to continuously improve our renewal processes and client experience
Performing such other tasks and duties as may be required or assigned from time to time in the Company’s discretion
Ability to travel up to 30% of the time